Is my gimbal supposed to be leaning this hard?

It even says "Gimbal Disconnected" on the DJI Go 4 App. I can't control it at all

Hello there httpantwon. Thank you for reaching out and for this inquiry. Actually, it is normal that the gimbal of your DJI Phantom 4 Pro is not center when power off. In addition are you receiving any error messages on the DJI Go 4 application when the said DJI drone is powered on? Thank you.

DJI Stephen Posted at 1-4 19:40
Hello there httpantwon. Thank you for reaching out and for this inquiry. Actually, it is normal that the gimbal of your DJI Phantom 4 Pro is not center when power off. In addition are you receiving any error messages on the DJI Go 4 application when the said DJI drone is powered on? Thank you.

Yes. “Aircraft disconnected.” “Gimbal disconnected.”