Hello there Learts Drones. I am sorry for the trouble this has caused and thank you for reaching out. Since there was a crash that happened before and this unfortunate event happened. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to analyze and give out the best resolution for this issue. Again I am sorry for this trouble and thank you.