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mikyfalcom
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Flight distance : 493386 ft
Italy
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Today I opened a case for the replacement of my damaged Mavic Air 2. I completed the payment (PayPal sent me the receipt), but I haven't received any email from DJI so I don't understand what I have to do now.

On the case detail page I see the words "Send Your Product".
What does this mean? Do I have to send the product myself?


I thought I would receive a label from UPS. Didn't you?
Please explain.

Thank you.


Michele
1-5 15:08
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there, I was able to pull up the case number under your DJI Forum email account, upon reviewing the notes of the case, it was created this 5th of January. Please be advised that our designated team will send you an email within 24 to 48hrs regarding the label or information about the process, thank you.
1-5 17:12
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mikyfalcom
lvl.1
Flight distance : 493386 ft
Italy
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Thanks Diana,

I received the label from UPS today and the package will be picked up tomorrow.

Michele
1-6 11:15
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DJI Diana
Administrator
Flight distance : 2408 ft

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mikyfalcom Posted at 1-6 11:15
Thanks Diana,

I received the label from UPS today and the package will be picked up tomorrow.

Thank you for confirming Michele. Feel free to reach us again for any future queries. We'll try our best to help. Your patience is highly appreciated.
1-6 12:12
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