Hi All,

I happen to open a case and send the drone in for repair with care refresh on 25/12.
I was wondering when i'll get it back.
And since i'm moving to switzerland next week, if not possible to recieve it before to have it shipped to my swiss address.

Thanks for your help.

Hi there,
Please share your "CAS" number with me for further assistance.

DJI Thor Posted at 1-7 05:10
Hi there,
Please share your "CAS" number with me for further assistance.

Hello,

here it is: CAS-5692979-M1J1X4

djiuser_Q4fjnqSPusmG Posted at 1-7 05:15
Hello,

here it is: CAS-5692979-M1J1X4

Hi there, thanks for providing the information, I'll forward your case to the corresponding team for a check, we'll keep you updated soon.

DJI Thor Posted at 1-7 19:32
Hi there, thanks for providing the information, I'll forward your case to the corresponding team for a check, we'll keep you updated soon.

Hello, i see that has been received and they’ll ship a new one in 2 business days.
HOW CAN I CHANGE THE SHIPPING ADDRESS TO SWITZERLAND?

Kind regards

Esseti Posted at 1-8 14:09
Hello, i see that has been received and they’ll ship a new one in 2 business days.
HOW CAN I CHANGE THE SHIPPING ADDRESS TO SWITZERLAND?

Hi, as per the case, the package has been checked in to the system. I understand that you may want to change the address.
Please use the email that the case number registered and send the detailed address to support.nl@dji.com. Once you had sent the email, please provide the ticket number to me, I will ask the team to help as soon as possible.

DJI Thor Posted at 1-9 03:09
Hi, as per the case, the package has been checked in to the system. I understand that you may want to change the address.
Please use the email that the case number registered and send the detailed address to . Once you had sent the email, please provide the ticket number to me, I will ask the team to help as soon as possible.

Please find here the ticket number: 3288177

Thanks in advance.

Esseti Posted at 1-9 05:35
Please find here the ticket number: 3288177

Thanks in advance.

Thank you, your request had been noted for the local service team's reference.