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Notice of Suspension of Service and Support for 13 Outdated Produ...
5109 13 1-7 23:40
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DJI Support
DJI team
Flight distance : 2408 ft

South Africa
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Dear Valued DJI Customer:

Thank you for your long-term support of DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for the following 13 products and their accessories starting on March 8, 2021.

Production Information:
Product information.png

As of the date of service suspension, we will no longer provide services for these products including product inquiries, technical support, and product maintenance. We apologize for any inconveniences this may cause and appreciate your understanding.

If you have any questions regarding this notice, please feel free to contact us for assistance through our online support page on DJI’s official website. Thank you for your understanding and support.

DJI
January 8, 2021




1-7 23:40
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ramiro simoes
lvl.1
Brazil
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My osmo pocket has firmware v 01.10.00.30The newest is v 1.11.00.2.70 is it ok ?
When I Conect my DJI MIMO it does not advise me about upgrade..., and I can't do the upgrade or I Don't know how to do the upgrade.
Tank for yourt help
1-11 11:51
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bjr981s
Captain
Flight distance : 125892 ft
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Australia
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ramiro simoes Posted at 1-11 11:51
My osmo pocket has firmware v 01.10.00.30The newest is v 1.11.00.2.70 is it ok ?
When I Conect my DJI MIMO it does not advise me about upgrade..., and I can't do the upgrade or I Don't know how to do the upgrade.
Tank for yourt help

Have you logged on to DJI with your DJI account on your mobile?
Do you have cell access turned on when you use MiMo.
Where did you buy the Osmo Pocket?
1-28 20:52
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Woe
Captain
Flight distance : 4129268 ft
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United States
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THANKS FOR THE INFO
2-2 05:11
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djiuser_U5M75mBoZdan
New

El Salvador
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so it is very nice info, so, thanks for share
3-4 06:43
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djiuser_huSDJ5z4HU9U
lvl.4
Flight distance : 256289 ft
Mexico
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Thanks for the notice!
3-7 12:56
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ro_flyer
Captain
Flight distance : 6279603 ft
Brazil
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Thanks for the notice!
3-14 18:52
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Owlflyer
lvl.1

United Kingdom
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Thanks for info
3-19 17:01
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fans7b3308ac
lvl.1

United States
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I have been trying to purchase put have been getting issues with my payment going through. Contacted my bank and the payment isn’t hitting the bank at all. I have chatted and no one can help and have emailed multiple times with zero response. Finally got through to a human at technical support who said in 48 hours someone in sales can contact me and to be around when the do. I don’t even have my products yet, but this has been a horrible experience so far.
4-15 10:08
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djiuser_D5XSZQ8OqjTH
New

United States
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Hi can anyone please please help me resolve this issue with my Mavic Air my gimbal has this vibration look to it in my videos as well
4-22 18:07
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djiuser_QVpnurAaZ1qd
New

United Kingdom
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Hi I’ve had my phantom 4 working fine great videos etc to when flying not even 40 meters away it turned upside dow and simply fell from the sky it’s destroyed can you help all flight path is logged I have a valid license.
4-23 09:51
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djiuser_QVpnurAaZ1qd
New

United Kingdom
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More pictures
4-23 09:54
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djiuser_QVpnurAaZ1qd
New

United Kingdom
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My dji phantom 4 simply in flight just inverted and dropped from the sky it’s totally wrecked I’ve send pics flight path etc
4-23 16:48
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abreykal
lvl.2

Algeria
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My osmo pocket has firmware v 01.10.00.30The newest is v 1.11.00.2.70 is it ok ?


Kodi nox

4-27 15:29
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