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DJI Mimo 1.5.8 problems with Android 11 on Samsung S20 Ultra and OM4
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3619 46 1-9 16:51
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Big.Kahuna
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I have updated DJI Mimo to the latest (1.5.8) on my galaxy S20 Ultra running OneUI 3/Android 11.
After the update, when I use DJI mimo with OM4 to shoot I video can only use 1080 or 720 @ with 1080/30fps. When I try to use the zoom functions, I get errors (e.g. - cannot switch cameras).

Any help or pointers how to fix the problem will be welcome.

thanks



1-9 16:51
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DJI Gamora
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Hi, Big.Kahuna. Thanks for reaching out and sorry to read about the difficulties you're encountering. If you haven't tried, you may uninstall and reinstall the DJI Mimo to see if that could resolve your ongoing concern. Please be noted that it'll delete all files stored within the application including settings. Should the same problem persists, please let us know.
1-9 23:04
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Big.Kahuna
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DJI Gamora Posted at 1-9 23:04
Hi, Big.Kahuna. Thanks for reaching out and sorry to read about the difficulties you're encountering. If you haven't tried, you may uninstall and reinstall the DJI Mimo to see if that could resolve your ongoing concern. Please be noted that it'll delete all files stored within the application including settings. Should the same problem persists, please let us know.

Before installing this version I uninstalled the previous one (1.5.4). Do I need to still re-install (uninstall and then install)?
I still went ahead, removed the mimo app from my device, downloaded it again from the DJI site and re-installed - same results. i only get 1080 or 720p @ 30FPS. no 4k option and no 60fps option.


What can I do to fix it?
1-10 11:12
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DJI Gamora
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Big.Kahuna Posted at 1-10 11:12
Before installing this version I uninstalled the previous one (1.5.4). Do I need to still re-install (uninstall and then install)?
I still went ahead, removed the mimo app from my device, downloaded it again from the DJI site and re-installed - same results. i only get 1080 or 720p @ 30FPS. no 4k option and no 60fps option.

Thanks for the information. We'll be checking this first with our engineers and request feedback and suggestions. Please wait patiently.
1-11 00:20
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DJI Gamora
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Big.Kahuna Posted at 1-10 11:12
Before installing this version I uninstalled the previous one (1.5.4). Do I need to still re-install (uninstall and then install)?
I still went ahead, removed the mimo app from my device, downloaded it again from the DJI site and re-installed - same results. i only get 1080 or 720p @ 30FPS. no 4k option and no 60fps option.

Hi, again. We're sorry for the belated response. There has been some progress with the DJI Mimo and we recommend that you update your DJI Mimo to the v1.5.10 by downloading the APK File here: https://www.dji.com/downloads/djiapp/dji-mimo

If the same problem persists, we will recommend downgrading the DJI Mimo to v1.2.20. We will DM it to you just in case.

Kindly keep us updated.
1-13 06:38
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Big.Kahuna
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DJI Gamora Posted at 1-13 06:38
Hi, again. We're sorry for the belated response. There has been some progress with the DJI Mimo and we recommend that you update your DJI Mimo to the v1.5.10 by downloading the APK File here: https://www.dji.com/downloads/djiapp/dji-mimo

If the same problem persists, we will recommend downgrading the DJI Mimo to v1.2.20. We will DM it to you just in case.

Hi

Tried the update and got the same results - only 1080/720 @ 30fps.


If you have a beta version for me to test, I can do that too
1-13 06:55
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DJI Gamora
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Big.Kahuna Posted at 1-13 06:55
Hi

Tried the update and got the same results - only 1080/720 @ 30fps.

Kindly check your inbox for the link and password. Please keep us updated.
1-13 07:15
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Big.Kahuna
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DJI Gamora Posted at 1-13 07:15
Kindly check your inbox for the link and password. Please keep us updated.

Is this an older or newer version?
1-14 20:04
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DJI Gamora
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Big.Kahuna Posted at 1-14 20:04
Is this an older or newer version?

An older version of the DJI Mimo.
1-17 04:18
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djiuser_gdRQEYMBy5O0
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DJI Gamora Posted at 1-17 04:18
An older version of the DJI Mimo.

I just purchased a OM4. I have an S20 Ultra also. The app version that the google play store downloaded is 1.5.4. Using that version I only have options for 1080 and 720. I understand that you can't to 4k60 on android...however I should still be able to do 4k30. When I contacted chat they directed me to update to 1.5.10 which I had to sideload the apk to do. No change. Has anyone here had any luck?
1-18 14:24
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DJI Gamora
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djiuser_gdRQEYMBy5O0 Posted at 1-18 14:24
I just purchased a OM4. I have an S20 Ultra also. The app version that the google play store downloaded is 1.5.4. Using that version I only have options for 1080 and 720. I understand that you can't to 4k60 on android...however I should still be able to do 4k30. When I contacted chat they directed me to update to 1.5.10 which I had to sideload the apk to do. No change. Has anyone here had any luck?

Please check your inbox and keep us updated.
1-19 03:59
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ilikemygimbal
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DJI Gamora Posted at 1-13 07:15
Kindly check your inbox for the link and password. Please keep us updated.

im having the same issue with only getting maximum resolution of 1080 and 30 fps with android 1.5.10. can i get the link for the older version to see if that works im using the osmo mobile 3
1-25 09:36
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Jeff121073
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You guys are not alone! I'm having the same issue with my Samsung Galaxy S20 Plus with any version of the Mimo app. I'm running One UI 3.0 and Android 11. Could it be something with the One UI skin that Samsung is using? Compatibility issues? Would love to be able to have 4k. Here is the strange thing though. On my Note 9 I do have the 4k 30fps option. But it's running One UI 2.5 and Android 10. That's why I'm thinking it has to do with the One UI skin. Would changing the bootloader and skin possibly fix the issue? Any help would be greatly appreciated seeing how I just bought the OM4 and a Mini 2 Drone which is freakin AWESOME!
1-25 20:35
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DJI Gamora
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ilikemygimbal Posted at 1-25 09:36
im having the same issue with only getting maximum resolution of 1080 and 30 fps with android 1.5.10. can i get the link for the older version to see if that works im using the osmo mobile 3

Please check your inbox and keep us updated.
1-25 23:14
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Jeff121073
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Guys if your running One UI 3.0 and Android 11 it doesn't matter what version you try it will not work. I've tried using different Samsung phones using a S20 plus, Note 9, Note10, S20 Ultra, and a S9. Anything that has One UI 3.0 and Android 11 does not have the 4k 30fps option at all. But using One UI 2.5 and Android 10 is different all together. The option is there for 4k 30fps with all versions of the MImo App. It has something to do with either One UI 3.0 or Android 11 or the combo of the both. Would love to use my S20 Plus for numerous reasons, but just can't right now if I want 4k which is a huge bummer. I would have NEVER bought the OM4 if it didn't support the 4k, but in the advertising DJI said it did. So stuck here wondering what DJI is going to do.
1-26 09:08
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djiuser_EQ7ZqdsjxICv
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Same thing happens to me. I tried both 1.5.10 and 1.5.4 on my S20 plus, no 4k30 fps option to choose.
1-28 16:03
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Big.Kahuna
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djiuser_EQ7ZqdsjxICv Posted at 1-28 16:03
Same thing happens to me. I tried both 1.5.10 and 1.5.4 on my S20 plus, no 4k30 fps option to choose.

DJI Team - any update on a fix?
1-28 17:42
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djiuser_L2hoXWdcKuNY
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Hi I'm having a same problem everyone else is having,  I have a Galaxy note 20 Ultra and only can record in 1080/30fps after the update on Galaxy store. I even uninstalled the Samsung version of Mimo app and side loaded DJI Apk from the website and still having the same problem only records in 1080/30fps. Do you have a version I can download so I can at least record in 4k/30 or 60fps..
1-28 22:34
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djiuser_4P2Ch7eZaE5L
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Same problem here too, just bought the OM4 after all the hype and so disappointed that DJI practically offer zero help on this issue yet iPhone can do it no problem.
1-29 00:19
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Xenaxis
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I am having the same problem and spent entirely too much time trying to figure it out. Clearly DJI does not see Android as a priority for support. I don't plan to switch phones any time soon, so I will be returning my OM 4.
2-1 00:35
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Spythere
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I wish i knew this before i bought this bull... product. My Samsung S20 FE is not supported... and soon my Samsung S10+ will get Android 11 update and wont be supported... GIVE ME BACK MY MONEY!
2-1 05:09
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colt6615
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I'm in the same boat. Literally can't use any features that are advertised in resolutions above 1080 or more than 30 FPS on my S10+ on android 11. Thinking I just need to return it and let my followers know that the only support I've received is to try an Iphone instead.
2-4 19:56
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djiuser_AJrqwazgNAGQ
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I have the same problem with S10. Can only record 1080p, it happened after i updated to android 11. Any solution yet? Thanks.
2-6 19:44
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djiuser_nVWztULJnlte
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On top of not getting the 4K resolution on rear cam and 1080P on the front cam, I'm also having an issue with the zoom. It's so laggy and inconsistent.

@DJI any updates on your fix, or any beta version that we can use?
2-7 20:21
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djiuser_lPikn7xCIbIk
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DJI Gamora Posted at 1-11 00:20
Thanks for the information. We'll be checking this first with our engineers and request feedback and suggestions. Please wait patiently.

I'm having this same issue!
2-10 06:50
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djiuser_lPikn7xCIbIk
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Jeff121073 Posted at 1-26 09:08
Guys if your running One UI 3.0 and Android 11 it doesn't matter what version you try it will not work. I've tried using different Samsung phones using a S20 plus, Note 9, Note10, S20 Ultra, and a S9. Anything that has One UI 3.0 and Android 11 does not have the 4k 30fps option at all. But using One UI 2.5 and Android 10 is different all together. The option is there for 4k 30fps with all versions of the MImo App. It has something to do with either One UI 3.0 or Android 11 or the combo of the both. Would love to use my S20 Plus for numerous reasons, but just can't right now if I want 4k which is a huge bummer. I would have NEVER bought the OM4 if it didn't support the 4k, but in the advertising DJI said it did. So stuck here wondering what DJI is going to do.

Did you find any work arounds yet?
2-10 06:54
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fansd579ba5e
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djiuser_lPikn7xCIbIk Posted at 2-10 06:54
Did you find any work arounds yet?

DJI team - any update?
2-13 19:09
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djiuser_XTPSpOkkRHCO
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Been having the same issue I lost 4k resolution while using the app. I'm also running Android 11 on a galaxy s20+
2-14 22:10
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MuthuKS
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First got the MIMO app from Google Play store with version 1.5.4 into Samsung S20+ with Andriod version 11 and One UI Version 3.0; was seeing only 1080/30FPS for video recording. Uninstalled and got the MIMO app from Galaxy Store with the version 1.5.12; and I am still seeing the same 1080/30FPS for video recording. Can you post if any further updates will be given to resolve this 4K recording issue? Any pointers for any fixes or workarounds?
Thanks in advance.
2-17 06:13
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Captain Poneman
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DJI, please let us know when your MIMO app will be compatible with Android 11, as it seems pretty broken rn, and your last version is a few months old
2-19 13:47
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Nasir Farooqi
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I am facing problems with the app when using it on Galaxy Samsung S21 Ultra. Is there any new update for it.
2-25 22:39
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djiuser_Aej47f6kTLOn
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Any update on this? It is insane that they are advertising this as a 4k device and after the android 11 update, all Android users lost the capabilities of recording at 4k from the mimo app
3-1 15:33
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pdl
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Still have this issue on Galaxy S10. DJI - is there any update or anything we can try? Thank you.
3-5 13:28
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djiuser_Bqw5a4bqdYjp
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Just had a chat with 2 guys on the dji mimo app support. Nothing can be done for now on a galaxy android 11 one UI 3.0. They will send a report to the developer team, who I'm sure are well informed about this issue, but still no solution after 1month+. Are we left over...? Everything will be fine of the native app was compatible...
Not the cheapest gimbal to have it as a selfie stick that needs timer to shoot x(
3-8 01:39
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jwent333
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My Note 20 Ultra updated to 3.1 on February 26th and everything in mimo app seems to be working with my phone.

Check you software updates.




Jeff
3-11 11:28
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djiuser_Bqw5a4bqdYjp
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jwent333 Posted at 3-11 11:28
My Note 20 Ultra updated to 3.1 on February 26th and everything in mimo app seems to be working with my phone.

Check you software updates.

Do you have 4K video and more than 720p on front camera? What version of DJi app do you have? downloaded from play store or galaxy store?
Thanks in advance
3-11 16:29
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tokyopete
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It's pretty unacceptable that DJI hasn't addressed this issue yet. I was given an OM4 today as a gift and immediately realized that Mimo wasn't letting me record 4K with my Samsung phone running Android 11. It's going back to the retailer tomorrow for a full refund.
3-14 18:52
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jwent333
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djiuser_Bqw5a4bqdYjp Posted at 3-11 16:29
Do you have 4K video and more than 720p on front camera? What version of DJi app do you have? downloaded from play store or galaxy store?
Thanks in advance

I will confirm this tonight. I apologize about the late response. I do not think I have email notifications on for this forum. I am getting 4k30fps

Edit:
I can confirm the version of mimo I am using is 01.00.07.20 per the app. I have 4k, 1080 and 720 @ 30fps. The front camera video is 1080 or 720. I have not had any issues with this app since Samsung put out the UI update.


I hope this helps.


Jeff


3-16 12:28
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djiuser_Bqw5a4bqdYjp
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jwent333 Posted at 3-16 12:28
I will confirm this tonight. I apologize about the late response. I do not think I have email notifications on for this forum. I am getting 4k30fps

Edit:
Thanks for the info.
Yeah the forum is not notifying by mail.
Idk where you got that app version, as for the play store or by checking settings>apps>dji app>version I have version 1.5.12 which won't let 4k on OneUI 3.0 and DJi mimo 4  
Screenshot_20210318-174316_Settings.jpg
3-18 00:41
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djiuser_Bqw5a4bqdYjp
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I got and update from DJi support, on the following image.
At least the support is moving towards a solution, so it may be a matter of time to get fixed...
SmartSelect_20210318-202340_Gmail.jpg
3-18 03:26
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