Ashy87
lvl.1
Flight distance : 26975 ft
United Kingdom
Offline
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1carus Posted at 2-18 23:45
Were you returning a brand new DOA unit or a replaced DOA (replaced under Care Refresh agreement)? If the former, your original purchase should prevail. Check receipt. It most likely says includes VAT, shipping and taxes. If you reported promptly, 14 days of arrival i think, and DJI then diid this to you, then they are in breach of contract and you can ask them for a full refund in return for the unused drone. If the latter, check your Care Refresh agreement. You should read so long as in a serviced area, DJI are responsible for shipping and customs duties both ways.
You must give DJI chance to resolve, when they do not, go through your bank/PayPal and ask to raise a chargeback dispute for either route.
Thanks for the response. I returned a brand new DOA unit, the replacement they have sent in it's place is now subject to import duty allegedly. I have contacted DJI who are unbelievably unhelpful, claiming that import duty is not their responsibility and are just expecting me to pay £67, she was quite rude to me too.
I did originally report within 14 days hence DOA return. My issue now is that even if I return for a full refund I will not get the additional £67 duty refunded, and I do want the replacement, just not at a cost.
Incidentally i do have care refresh too, although this is not a claim on that, could that 'contract' help me any more though?
Could you advise where I pursue to get the £67 chargeback, from my original transaction or from the £67 payment transaction (to UPS?). I haven't paid it yet as I was hoping DJI would be remotely helpful... guess not!
Or do I have a case to dispute the charges with UPS/Customs?
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