davisjeffw
lvl.1
United States
Offline
|
Thanks Dave,
For the moderator...
I was able to contact support via phone yesterday and they confirmed that it will be another 2 weeks before the repair is complete so my 9 week estimate (below) seems to be correct.
For your reference, this has been my experience:
- Purchased a Vision2+ and took it out to fly twice.
- On the second flight, I lost video. It never crashed or was damaged in any way.
- I called customer service and the call dropped after being on hold for approximately 1 hour.
- Instead if calling back, I started doing my own research on the web.
- After around 3 hours of trying everything I could think of, I called customer service back and was on hold for another hour, finally getting through.
- I explained what I did to try to fix the problem, was advised I had done what could be done and to send the product back.
- I received very specific instructions on how to ship the entire unit back and did so (insured, and packed as directed) via FedEx, 2nd day. ($82.00)
- I was told it would take 6 weeks to repair and should not contact them, they would contact me.
- 3 weeks after receiving delivery confirmation from FedEx, DJI sent me an email stating that they had received the product and the 6 week repair cycle time would then start.
Based on the above, I expect that this process will take 9 weeks and 6 hours of my time.
I guess in the end I can accept the 5-6 week repair cycle time, but 3 weeks to log it in to your system is excessive to say the least. |
|