Ok, Thanks for the update. Sorry this process has taken so long for you.


Dave

joeglenn@zombie Posted at 2015-7-11 20:55
DJI Store can you please check mine?  Order number 001127443831

thank you

Hi, joeglenn,sorry for the late reply. Tracking number shows delivery. I think you have received it.

knarfboy Posted at 2015-7-13 19:33
@ DJI-Store , My Order Number:  049111325494

I ordered and payed the P3 at 2015-07-01 09:13:58

Hi, knarfboy, sorry for the late response. Tracking number shows delivery now.

Hotwaterburns Posted at 2015-7-13 22:30
i still have not received any shipping or any type of confirmation that my order is at least being ...

Sorry for the late response. I found that order has been cancelled. We sincerely apologize for the waiting time and inconvenience caused.

dgheck Posted at 2015-7-13 23:17
In the same boat. Ordered on 2015-06-11. Payment confirmed almost immediately. Confirmation email st ...

Hi, dgheck, have your order shipped out? May I know your order number?  I will check it. In fact, we are moving aggressively to ship out orders. But orders are in large quantity, we are not able to ship it out in one or two days.

paulbio Posted at 2015-7-14 00:55
886110200690 please check mine thanks you

Hi, paulbio, I found that order has been cancelled.

Troublemaker Posted at 2015-7-15 07:29
I too ordered P3 pro with Backpack and extra Battery. My payment was confirmed 06/14/2015, but deliv ...

Hi, Troublemaker, it is be picked now, will be shipped out these two working days.

DJI Store Posted at 2015-7-17 09:14
Hi, paulbio, I found that order has been cancelled.

DJI can you tell me if mine is going to ship out today?  001125091773

DJI Store Posted at 2015-7-17 09:04
Hi, joeglenn,sorry for the late reply. Tracking number shows delivery. I think you have received i ...

yes they came yesterday

DJI Store Posted at 2015-7-17 09:16
Hi, Troublemaker, it is be picked now, will be shipped out these two working days.

Wow! Thanks a lot!

DJI Store Posted at 2015-7-17 09:06
Hi, knarfboy, sorry for the late response. Tracking number shows delivery now.

Yes, i am happy now....

DJI Store Posted at 2015-7-17 09:13
Hi, dgheck, have your order shipped out? May I know your order number?  I will check it. In fact,  ...

I received an email last night that the order has shipped. Thanks.

jhall651 Posted at 2015-7-17 09:16
DJI can you tell me if mine is going to ship out today?  001125091773

Order  001125091773 has already been shipped out.

I am having the same issue.  I bought a Phantom 3 back pack and it came with no foam inserts inside. I emailed DJI as theres no phone number or person you can actually talk too.  They emailed me back and pretty much said they were going to resolve the issue.  Its been a week now since I received the backpack and havn't heard anything more.  I have sent a few additional replys to the email asking what the status was on my claim and no response.  I don't know what else to do about this but if this is the way they are going to handle claims then I would not encourage anyone to buy from them also.  I feel That this may be the only way to get this resolved is if I post it on the forums.  

For those thinking of ordering a DJI product I have three words:

Amazon, B&H Photo, Newegg

Fast (often free) shipping, good packing, easy returns.....

vu.q.le@outlook Posted at 2015-7-6 11:19
I know I know but my point is Chinese companies don't understand common sense business practices

...

u r right no point in complaining here, BUT, it may stop others ordering direct and go elsewhere. once DJI sees direct sales have dropped significantly, they may do something about it. dont forget this forum is also used to pass on useful info, and the sales practices of dji direct sales is a good info to have.
having said all that, i have purchased items directly from dji and have received them within 5 days!!
good luck

DJI-Dave Posted at 2015-7-16 16:00
Ok, Thanks for the update. Sorry this process has taken so long for you.

hey dave
the tracking info on my order is invalid. fedex does not recognise it.
it is not late or anything as i only ordered last week and it was shipped next day. i just noticed when i went to track it.
order 001133115473

thanks

DJI Store would be better suited to help you with this. Please quote him so he will see your reply in his reminds.

Thanks

DJI-Dave Posted at 2015-8-31 21:52
DJI Store would be better suited to help you with this. Please quote him so he will see your reply i ...

your answer was intended for me?

K_wolfel@yahoo. Posted at 2015-8-31 22:34
I am having the same issue.  I bought a Phantom 3 back pack and it came with no foam inserts inside. ...

Hi, K_wolfel, did you contact onlinesales@dji.com? Do you have a ticket number? I will ask online store agents to check it and reply email.

rayrokni Posted at 2015-9-1 08:50
hey dave
the tracking info on my order is invalid. fedex does not recognise it.
it is not late or  ...

Hi, rayrokni,001133115473 was sent out by FedEx and it is in transit now. What's wrong with it?

I just received a tracking number on my Back pack foam inserts.  I guess using the forums right now is the best way to get anything handled.   I guess they understand there is problems because they shipped out the parts this morning from Hong Kong and they show to be arriving tomorrow.  Thanks DJI Store for handling this.  

B&H Photo has always come through for me. Everything in stock and usually ship same day.

shorinjimonk Posted at 2015-7-7 18:50
I placed an order for new props and I received the same response. 15-20 days after payment has been  ...

Amazon ships from the same place they do. Took forever to get CF props....

DJI Store Posted at 2015-9-1 15:58
Hi, rayrokni,001133115473 was sent out by FedEx and it is in transit now. What's wrong with it?

When I try to track the shipping fedex says invalid tracking #. No big deal. Just wanted someone to know so it can be rectified.

DJI Store Posted at 2015-9-1 15:58
Hi, rayrokni,001133115473 was sent out by FedEx and it is in transit now. What's wrong with it?

hey, just wanted to let u know i received my package today, i ordered middle of last week and got them today, even tough the tracking number was invalid according to fedex.
this is the second purchase ive made direct from dji and both times i received the items within 5 day from order date. so i must be one of the very lucky ones, or maybe the items i order are readily available.
next i will try batteries, since they seem to be hard to find.
i personally have had excellent experience with DJI store.
thank you and keep up the good work.

Well, this thread has taught me to never order anything from DJI. This and the numerous threads about poor customer service make such a disconnect between a pretty cool product and the way they treat (actually mistreat) their customers. it's really a shame that nearly everyone comes to expect very little in the way of service from DJI.

Ordered mine from B&H Photo, free shipping same day as order. Flying it two days later. I often receive my orders from B&H less than 24 hours after I place it since I am in a 1 day shipping zone from their warehouse. Amazon is my usual go to for just about anything. I am consistently surprised by how good their customer service is for such a huge company.

rayrokni Posted at 2015-9-2 04:20
hey, just wanted to let u know i received my package today, i ordered middle of last week and got  ...

Thanks for your update. Do you mean Phantom 3 battery? It is available in our online store and we plan to ship it out about 1-2 working days after payment confirmed.

DJI Store Posted at 2015-9-2 10:19
Thanks for your update. Do you mean Phantom 3 battery? It is available in our online store and we  ...

yes, i ll be ordering a few, ive been buying from amazon but will be ordering direct from DJI as i have had excellent experience on the last two orders.
thank you

I have ordered a new battery and carbon reinforced props on DJI Store. They got shipped within 2 days. According to DHL they are coming from China via Hong Kong where it spent the last 24 hours. ETA to Europe is this coming Friday so not too bad even if far to match the next day Amazon delivery!