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585 10 2021-1-21
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Mephisto86
lvl.2
Flight distance : 850374 ft
Germany
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Hey guys, since penultimate / second last firmware the app tells me mostly that the signal between remotecontrol and drone is poor...
This msg pops out sporadically, doesnt matter what distance the drone has.

Thought the last FW Update fixed that issue but unfortunately not.

What can I do?
2021-1-21
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JJB*
Core User of DJI
Flight distance : 12225059 ft
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Netherlands
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penultimate ?
2021-1-21
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Mephisto86
lvl.2
Flight distance : 850374 ft
Germany
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= second last ^^
2021-1-21
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DJI Stephen
DJI team
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Hello there Mephisto86. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device that you are using please? Can you please try to fly your DJI Mavic Air 2 to a different location or in an open area with less interference and please stay within the line of sight to isolate the issue. The said DJI drone might have picked up magnetic interference from the area. That might be the reason why you are experiencing these issues. In addition I will post a diagram on how to get optimal transmission for your DJI Mavic Air  2. Thank you.



2021-1-21
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JohnLietzke
Second Officer
Flight distance : 3125968 ft
United States
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Excellent use of vocabulary.  That was a Merriam Webster word.

You may want to try reinstalling the Firmware on both the Mavic Air 2 and the Controller.  Also deleting and reinstalling the DJI Fly app may be helpful.  

If I were you I would upload my logs to https://app.airdata.com/main?a=upload and post the link.  Others may be able to you evaluate if your drone or RC is the issue or if it is the area you are flying in that is causing interference.
2021-1-21
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Mephisto86
lvl.2
Flight distance : 850374 ft
Germany
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JohnLietzke Posted at 1-21 15:09
Excellent use of vocabulary.  That was a Merriam Webster word.

You may want to try reinstalling the Firmware on both the Mavic Air 2 and the Controller.  Also deleting and reinstalling the DJI Fly app may be helpful.  

this word was given by google translator. I'm not nativ english. Sorry for that


@DJI Stephen,
Problem occurs with every flight on every place.
2021-1-21
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Mephisto86
lvl.2
Flight distance : 850374 ft
Germany
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no further help/support/ideas?
2021-2-15
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JimDandy
lvl.4
Flight distance : 144649 ft
United States
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Mephisto86 Posted at 2-15 04:02
no further help/support/ideas?

Hook up to DJI assistant 2 and refresh the firmware on BOTH craft and controller. report back.
2021-2-16
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Mephisto86
lvl.2
Flight distance : 850374 ft
Germany
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same problem, always, everytime
2021-6-17
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vitaly258
Second Officer
Flight distance : 1311375 ft
United Kingdom
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Mephisto86 Posted at 6-17 22:52
same problem, always, everytime

would you try to re-calibrate IMU and Compass
2021-6-18
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Mephisto86
lvl.2
Flight distance : 850374 ft
Germany
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already done
2021-6-18
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