griffdude13
Second Officer
Flight distance : 53507 ft
United States
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DJI Wanda Posted at 1-25 07:05
Hello there, we are sorry for bringing you this unsatisfied product experience. For the Pan Axis 're-balanced' issue, you can try to hold the gimbal over the 15 degree (no more than 45 degree) when doing the balance test to see if the result will be different?
We will also send you feedback to our engineer to aware for that, we will be in touch.
I've done this, to varying degrees, referring to both the official videos DJI has released as well as ones that others consumers have put out.
I downgraded the firmware and did not adjust anything, and then it finally worked, so I am fairly certain its a firmware issue.
EDIT: And I'm using a Sony A6400 with a cage on it with a kit lens, so its well within the weight limit.
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