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Samsung Note 8 turns off when connecting to RC for Spark
440 6 1-29 06:02
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giwplay1
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United States
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Anyone have the problem of the Samsung Note 8 turning off as soon as the cable is connected between the RC and the phone?  In fact, I cannot turn the phone back on without first plugging in the charge cable and holding down the power button to turn it back on.  I read in other blogs that others don't have any problems with connecting their Spark RC to the Note 8 via cable.  I use a single USB C (Note 8) to micro (RC) cable, no other cables.
1-29 06:02
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Djimaniac
Second Officer
Flight distance : 2815732 ft
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United States
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Are you using charging port? I always used the usb port.
1-29 17:08
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giwplay1
lvl.1

United States
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Djimaniac Posted at 1-29 17:08
Are you using charging port? I always used the usb port.

Hmmm ... confused.  The  charging port on the phone is the USB C port.  The same with the remote.  The charging micro port is the same as the charging port.
1-29 22:02
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Djimaniac
Second Officer
Flight distance : 2815732 ft
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United States
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My bad......i was thinking of my mavic air controller. Havent had my spark for a while, and was thinking it was like my air. Sorry.
1-30 07:21
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DJI Stephen
Super Moderator

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Hello there giwplay1. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different mobile device on your DJI Spark's remote controller for us to be able to isolate the said issue. For reference I will post the list of recommended mobile device for the DJI Spark. Thank you.

2-1 23:50
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fans8193865a
lvl.1

United States
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DJI Stephen Posted at 2-1 23:50
Hello there giwplay1. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different mobile device on your DJI Spark's remote controller for us to be able to isolate the said issue. For reference I will post the list of recommended mobile device for the DJI Spark. Thank you.

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Yes. I already did.  Just happened to have an extra Samsung S7 Edge. The remote works with no problem with this phone with micro to micro cable connected. Had i not had a backup phone, however, i would be a bit disappointed as the DJI site for the spark states the Samsung note 8 is compatible.  It is not.  Thank you
2-2 02:46
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djiuser_Amggsj0StFGq
lvl.1

Canada
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Hi guys I have purchase my Mini 2 over a week ago and still having major major trouble ( activating and connecting RC to the Phone )

Samsung Galaxy A30 with ( android 10.0 and 64 bit )

And and all help would be greatly appreciated!

2-2 06:46
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