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Not able to sync all data, only 6 months
748 8 2021-1-31
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CineView Media
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It takes a long time to complete to 100%, but once its done its says failed in "all time"
if i change to 6 months, then theres no problem, but then i dont get a total overview om my stats.
Why is it not possible?

Smartcontroller and Mavic 2 Pro with latest FW.
2021-1-31
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frankymusik
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I've never seen the "six months" setting anywhere.  

Where can this be found?  I miss the first four months, so eight months are synchronized only...

2021-1-31
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CineView Media
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frankymusik Posted at 1-31 09:20
I've never seen the "six months" setting anywhere.  

Where can this be found?  I miss the first four months, so eight months are synchronized only...

Its under the settings in the data sync section, open it, and you can scroll trough the different settings.
2021-1-31
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DJI Gamora
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Hi, CineView Media. Thanks for reaching out and our apologies for the difficulties you're encountering. We recommend checking whether the version of your DJI GO 4 is currently up to date before trying to resync your flight records. The latest version of the DJI GO 4 can be downloaded here: https://www.dji.com/downloads/djiapp/dji-go-4
2021-2-1
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CineView Media
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DJI Gamora Posted at 2-1 05:51
Hi, CineView Media. Thanks for reaching out and our apologies for the difficulties you're encountering. We recommend checking whether the version of your DJI GO 4 is currently up to date before trying to resync your flight records. The latest version of the DJI GO 4 can be downloaded here: https://www.dji.com/downloads/djiapp/dji-go-4

Like i said, all software is the latest versions.
2021-2-1
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CineView Media
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DJI Gamora Posted at 2-1 05:51
Hi, CineView Media. Thanks for reaching out and our apologies for the difficulties you're encountering. We recommend checking whether the version of your DJI GO 4 is currently up to date before trying to resync your flight records. The latest version of the DJI GO 4 can be downloaded here: https://www.dji.com/downloads/djiapp/dji-go-4

Also, the Go app version you linked to is not compatible with the Smart controller.
2021-2-1
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frankymusik
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CineView Media Posted at 1-31 09:45
Its under the settings in the data sync section, open it, and you can scroll trough the different settings.

I see...

You are using the "Go App"...
... while I am on the "Fly App" (MA2 user).

Thanks!   
2021-2-1
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DJI Gamora
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CineView Media Posted at 2-1 06:32
Also, the Go app version you linked to is not compatible with the Smart controller.

The DJI GO 4 on the DJI Smart Controller can be updated independently by downloading the APK file from our download site: https://www.dji.com/downloads/djiapp/dji-go-4
2021-2-2
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CineView Media
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DJI Gamora Posted at 2-2 06:19
The DJI GO 4 on the DJI Smart Controller can be updated independently by downloading the APK file from our download site: https://www.dji.com/downloads/djiapp/dji-go-4

Thanks, but that is not relevant to my original question.
How about a solution to my problem?
2021-2-2
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