It is not only the filming, I can't get a stable video connection.

Mhinc Posted at 2-19 06:11
You can't expect a brand new device to work out of the box.  DJI needs time to make these devices compatible.

Brand new? It's on the market for months now.

LexvdN Posted at 6-30 08:23
Brand new? It's on the market for months now.

Considering that the vast majority of the world gets the Exynos S21, DJI SHOULD devote a substantial amount of resources to getting this sorted!!! My Snapdragon S21 Ultra is GREAT!!! The Exynos version should be also!!!

That’s very unacceptable

I have just received my S21 Ultra, but I didn't expect it not to work with the app/Mavic Mini. That's ridiculous!

Does anyone know if this is fixed in the newly released 1.4.8? I have 1.4.0 installed and working, so dont want to risk losing that!

Yes, with the new Version 1.4.8, the problem have been fixed again.

I have the Samsung S21 Ultra exynos version, and now works perfect with dji mini 2.

Excellent news! Thanks, I will give it a try (I have the standard Galaxy S21).

Dorsetsi Posted at 7-1 01:50
Excellent news! Thanks, I will give it a try (I have the standard Galaxy S21).

Finally with app version 1.4.8 now works, but the video exposure lock system is very complicated WHY? nosense

djiuser_KzxhmSh9myIL Posted at 7-1 02:23
Finally with app version 1.4.8 now works, but the video exposure lock system is very complicated WHY? nosense

I am happy that it works! What do you mean by exposure lock system? I don't find it very complex.

Cheers!!

BEN_M16 Posted at 7-1 01:28
Yes, with the new Version 1.4.8, the problem have been fixed again.

I have the Samsung S21 Ultra exynos version, and now works perfect with dji mini 2.

Thank you and Cheers!!!

I have this problem also with the DJI App on Samsung S21 Plus, I have also try on regular Samsung s21 same problems there also. I think its some codec problems because its only the video that is the problem, the videos picture dont show on the screen all other features in menus work. And if you connect a Old Samsung s8, or s7 it works, you need a old phone to be using a 2021 DJI Drone lol this is Childish lol, DJI wake the F up, we pay alot of money for your products as they are realy good products, but the Phone/Android software sucks lol It have taken a long time now I see in this posts so Its time for some action here. This have set my work back alot and losing money on this problems. So if things do not chance soon, I will send this problem to a class action low suite, if things is not corrected soon.

Holyfrey Posted at 7-1 20:26
I have this problem also with the DJI App on Samsung S21 Plus, I have also try on regular Samsung s21 same problems there also. I think its some codec problems because its only the video that is the problem, the videos picture dont show on the screen all other features in menus work. And if you connect a Old Samsung s8, or s7 it works, you need a old phone to be using a 2021 DJI Drone lol this is Childish lol, DJI wake the F up, we pay alot of money for your products as they are realy good products, but the Phone/Android software sucks lol It have taken a long time now I see in this posts so Its time for some action here. This have set my work back alot and losing money on this problems. So if things do not chance soon, I will send this problem to a class action low suite, if things is not corrected soon.

There is no point in making threats here, DJI are not listening.

Geebax Posted at 7-1 21:07
There is no point in making threats here, DJI are not listening.

Not true. The problem is solved in version 1.4.8.

Cheers!

Holyfrey Posted at 7-1 20:26
I have this problem also with the DJI App on Samsung S21 Plus, I have also try on regular Samsung s21 same problems there also. I think its some codec problems because its only the video that is the problem, the videos picture dont show on the screen all other features in menus work. And if you connect a Old Samsung s8, or s7 it works, you need a old phone to be using a 2021 DJI Drone lol this is Childish lol, DJI wake the F up, we pay alot of money for your products as they are realy good products, but the Phone/Android software sucks lol It have taken a long time now I see in this posts so Its time for some action here. This have set my work back alot and losing money on this problems. So if things do not chance soon, I will send this problem to a class action low suite, if things is not corrected soon.

Read my post about version 1.4.8. With that version it is solved.

Cheers!

Daannie Posted at 7-2 02:06
Read my post about version 1.4.8. With that version it is solved.

Cheers!

Thanks Daannie, I can confirm that video preview works when recording 4k30 in 1.4.8. Samsung S21 Ultra, Exynos CPU, Android 11, security version 1 June 2021.

I have not been able to confirm the other resolutions nor quickshots.
Version 1.4.0 on Galaxy Store is also stable for this resolution.

Version 1.4.8 is buggy though. Be very careful flying. This disconnects and connects then again. Unstable version.

So... Can I install version 1.4.8 or not?  I have 1.4.0 and it works fine with Galaxy S21 ULTRA.

djiuser_Exx9MmFQXxCr Posted at 7-7 12:02
So... Can I install version 1.4.8 or not?  I have 1.4.0 and it works fine with Galaxy S21 ULTRA.

Keep the 1.4.0!
I just experienced a bad connection between drone and camera. 1.4.8 is NOT better than 1.4.0

Cheers!

Mathdot Posted at 7-2 14:12
Thanks Daannie, I can confirm that video preview works when recording 4k30 in 1.4.8. Samsung S21 Ultra, Exynos CPU, Android 11, security version 1 June 2021.

I have not been able to confirm the other resolutions nor quickshots.

1.4.0 is by my experience confirmed better than 1.4.8

Cheers!

Daannie Posted at 7-7 13:27
I just experienced a bad connection between drone and camera. 1.4.8 is NOT better than 1.4.0

Under what circumstances did it happen?

Daannie Posted at 7-7 13:27
Keep the 1.4.0!
I just experienced a bad connection between drone and camera. 1.4.8 is NOT better than 1.4.0

Would like to know if this was a one time only issue or its still not better to update.

cliors Posted at 7-15 03:47
Would like to know if this was a one time only issue or its still not better to update.

1.4.8 is NOT good

The problem that I'm having is that every first flight...the drone starts moving without command to the left or right I think. Then within seconds I get a message saying that the drone is not connected and will return to the home location.

Any news on this topic?

Have you made sure that the phone is not in power save mode, is full power also enabled?
Also, have you enabled Enhanced processing?  drag down from the top to check on both

Worth a shot, i don't have power save on and i have enabled Enhance Processing for my
Note 20 Ultra 5g and it works great...

Working for me on a S21U exynos (latest AUIE October patch), previously it didn't.

DJI Fly App Android: v1.4.8 (1120-official)
Aircraft Firmware: 01.03.0000

1.4.8 is working just fine for a few months now. Problem solved!

DJI Stephen Posted at 2-1 21:30
Hello there Daannie. I am sorry for the trouble this has caused and thank you for reaching out. Rest assured that this thread will be forwarded to our DJI R&D Team for further attention and in addition rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for different DJI Drone and for the DJI Fly application.. Again I am sorry and thank you.

Ha ha ha YA RIGHT!

DJI Stephen Posted at 2-1 21:30
Hello there Daannie. I am sorry for the trouble this has caused and thank you for reaching out. Rest assured that this thread will be forwarded to our DJI R&D Team for further attention and in addition rest assured that DJI is continuously testing multiple mobile devices to be added on the recommended mobile device list for different DJI Drone and for the DJI Fly application.. Again I am sorry and thank you.

Hello, you guys have any date to solve the issue with s21 Ultra Phones?  I have Mavic Pro 2, the issue, Black screen

Camilo Rodrigue Posted at 10-24 16:05
Hello, you guys have any date to solve the issue with s21 Ultra Phones?  I have Mavic Pro 2, the issue, Black screen

Hi there Camilo Rodrigue. I am sorry for the trouble this has caused and thank you for reaching out. As of the moment we do not have any information pertaining to this matter. Kindly please stay tuned to the latest DJI updates by visiting our official website at www.dji.com . Thank you.

I was just about to request for the repair of my Mavic pro 2 guys, luckily I've found your coments. What is really concerning to me is, that DJI's customers support never told me about the system failure for some Samsung phones

Hello!

I have updated my smartphone (s21+) to android 12 and DJI applications doesn't works

dji support replied like this:



"We're sorry to tell you that your phone Samsung s 21 with Android 12 is excluded from the supported devices list of Ronin app as we've not completed an official test. It's recommended to use a supported mobile device to install Ronin app to continue for use. Please don't worry that I have forwarded your feedback on your usage scenarios and demands to our R&D team. Please stay tuned to our latest information by following DJI Official Websites. DJI has been working to provide you with more interesting product functions, as well as more intelligent product use scenarios. Thank you again for your attention and valuable feedback."

djiuser_FhAzXIGLqusm Posted at 11-24 01:25
Hello!

I have updated my smartphone (s21+) to android 12 and DJI applications doesn't works

That is really no good news!
DJI made it work and I cannot update my phone anymore? Tha really sucks! Do you have the Exynos version? What does and doesn't it do?

Cheers!

Daan

Android 12 issue is wide spread with the DJI Fly app. It's not just Samsung devices impact but also Pixel etc.

Samsung is rolling out A12 across different regions now, so I would recommend holding off on updating till DJI comes out with a fix for it.
However given this issue now is more widespread that just Samsung exynos devices, I hope it will be sooner rather than later.

djiuser_FhAzXIGLqusm Posted at 11-24 01:25
Hello!

I have updated my smartphone (s21+) to android 12 and DJI applications doesn't works

Ok here my last reply as an update on the situation. I also updated my Samsung S 21 Ultra to android 12 I have an Exynos processor, just to know exactly if your situation might be the same:

After the update I was worried, so I started the app and put on the drone. The vision starts black, as in the earlyer situation, where freezing happened when you started recording. Now it opens with a blacl screen, but when I start recording, everything works just fine. So I agree that still there is something wrong, but I could fly and record it in 4 K 30 fps.

I Hope that you and other users can be a little less disappointed about this app. I am happy that I can use the drone as long as I am recording my flight.Here you can see my experience in youtube:

Cheers!

Daan

mrderrick Posted at 11-25 06:40
Android 12 issue is wide spread with the DJI Fly app. It's not just Samsung devices impact but also Pixel etc.

Samsung is rolling out A12 across different regions now, so I would recommend holding off on updating till DJI comes out with a fix for it.

Also to you here my last reply as an update on the situation. I also updated my Samsung S 21 Ultra to android 12 I have an Exynos processor, just to know exactly if your situation might be the same:

After the update I was worried, so I started the app and put on the drone. The vision starts black, as in the earlyer situation, where freezing happened when you started recording. Now it opens with a blacl screen, but when I start recording, everything works just fine. So I agree that still there is something wrong, but I could fly and record it in 4 K 30 fps.

I Hope that you and other users can be a little less disappointed about this app. I am happy that I can use the drone as long as I am recording my flight.Here you can see my experience in youtube:

Cheers!

Daan

Mavic 3 pro more Samsung S21 Ultra ..., 4.000 euros spent at all. Unusable- and DJI What is doing?

Alex_Drone Posted at 11-28 10:51
Mavic 3 pro more Samsung S21 Ultra ..., 4.000 euros spent at all. Unusable- and DJI What is doing?

Hi Alex,
I understand you have a problem with your Mavic 3. Here we are talking about the mini 2. For more succes I advise you to make your own topic.

Cheers!

Daan

Happy to report that the latest 1.5.1 (2025-official) version is now working with A12 on my S21U exynos. Haven't flown however the live feed is now showing and tried taking video and photo and appears to be working now (auto white balance values still an issue though!).

The DJI Fly app doesn't report a new version, you need to download it from the DJI site.