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DJI Wanda Posted at 2-5 01:41
Hello there, thank you for reaching out. We are sorry for the current unavailable function in the Canon 6D. We have already sent your request to our engineers for the reference. Please keep an eye on our firmware updates, thank you.
This feels very unfair. Why would DJI sell a product and say it’s compatible with a camera then include an accessory that isn’t compatible? When looking into the compatibility of the Canon 6D on DJI’s website it doesn’t warn you that the RavinEye doesn’t work with the 6D unless you check a separate compatibility list that is hidden away, separate from the official RS2 compatibility list. Why would DJI want people to purchase something they can’t use? I spoke with multiple DJI employees before purchasing my Ronin RS-2 and even when they knew what camera I was using they didn’t know and I wasn’t warned that the RavenEye would be incompatible with my camera making half of the stabilizer’s revolutionary functions unusable. This seems to me like the definition of false advertising. What does DJI plan to do to rectify this situation? If a firmware update is coming, how soon can I expect it? I deserve to at least know when I’ll be able to use the stabilizer as it’s advertised. |
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