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Affiliate commission not paid again!
2924 23 2021-2-4
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ThaiFlyer
Second Officer
Thailand
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We are supposed to receive our affilaite commision cash payment around 20th of each month.
My payment due on 20th January is still showing as pending and the email response from the team (on the few times they bother to reply) makes no sense.
Please can somebody help? Are they saying the payment due in January will not be paid until end of Febuary? A month late!

Quote:
Normally, the January commission will be paid at the end of February, but maybe a little delay due to Chinese New Year Holiday.
​Thanks for your understanding.


Best,

DJI Affiliate Program

2021-2-4
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DJI Natalia
Administrator

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Hi ThaiFlyer, sorry for the inconvenience caused. Your situation has been escalated to the corresponding team to check and follow up, our team will keep you updated again via email. Please pay attention to it, thanks.
2021-2-4
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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Same here. The last commission is still shown as "pending payment".
we are now 2 weeks over the regular payment period (20th of each month) ...
2021-2-5
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ThaiFlyer
Second Officer
Thailand
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Wolic Posted at 2-5 00:49
Same here. The last commission from january is still shown as "pending payment".
we are now 2 weeks over the regular payment period (20th of each month) ...

They sent me this email today:

Sorry for the delay. The commission of December, which supposed to be paid in January, is still in payment process. We are working hard to pushing it and expect to pay in next week.
Thanks for your patience!
2021-2-5
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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ThaiFlyer Posted at 2-5 00:53
They sent me this email today:

Sorry for the delay. The commission of December, which supposed to be paid in January, is still in payment process. We are working hard to pushing it and expect to pay in next week.

Okay, maybe its the same in my case.
The last commission was payed on 06 january.
2021-2-5
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DJI Natalia
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Wolic Posted at 2-5 00:49
Same here. The last commission is still shown as "pending payment".
we are now 2 weeks over the regular payment period (20th of each month) ...

Sorry for the inconvenience caused. Your situation has been forwarded to our corresponding team to check and follow up. If there is an update, we'll let you know. Thanks for your patience.
2021-2-5
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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DJI Natalia Posted at 2-5 01:21
Sorry for the inconvenience caused. Your situation has been forwarded to our corresponding team to check and follow up. If there is an update, we'll let you know. Thanks for your patience.

Thank you!
2021-2-5
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DJI Natalia
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You're most welcome. I've confirmed with the team, your situation is the same with ThaiFlyer, please refer to the reply on the 5th floor. Thanks for your kind understanding.
2021-2-5
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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DJI Natalia Posted at 2-5 03:06
You're most welcome. I've confirmed with the team, your situation is the same with ThaiFlyer, please refer to the reply on the 5th floor. Thanks for your kind understanding.

Thanks for the fast response!
2021-2-5
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DJI Natalia
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Wolic Posted at 2-5 03:15
Thanks for the fast response!

2021-2-5
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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I received the transfer in my bank account a few minutes ago.
2021-2-5
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DJI Natalia
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Wolic Posted at 2-5 04:31
I received the transfer in my bank account a few minutes ago.

Thanks for your update. Hope you have a nice day.
2021-2-5
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ThaiFlyer
Second Officer
Thailand
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DJI Natalia Posted at 2-5 17:48
Thanks for your update. Hope you have a nice day.

I am still waiting for mine, says payment pending still
2021-2-5
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DJI Diana
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ThaiFlyer Posted at 2-5 18:36
I am still waiting for mine, says payment pending still

Hi, we want to apologize for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We' sorry you’ve had to spend so much time on this. As of writing, we've communicated to the team internally to keep us posted on your DJI Affiliate issue. Rest assured that you'll be notified as long as they become available. We thank you for your patience.
2021-2-6
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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Hello, now I am still waiting for the January commission. This time the commission is even later than last month. Is this because of the Chinese New Year which was in the meantime?
2021-3-10
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DJI Natalia
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Wolic Posted at 3-10 22:45
Hello, now I am still waiting for the January commission. This time the commission is even later than last month. Is this because of the Chinese New Year which was in the meantime?

Hi Wolic, I have sent you a PM, please check it. Thanks.
2021-3-12
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Wolic
Second Officer
Flight distance : 128235 ft
Germany
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DJI Natalia Posted at 3-12 00:01
Hi Wolic, I have sent you a PM, please check it. Thanks.

Thank you
2021-3-12
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DJI Natalia
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You're most welcome.
2021-3-12
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ThaiFlyer
Second Officer
Thailand
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Yet again payment is late, I am still waiting for payment that should have been paid around 25th April, what is going on with your affiliate team? It has been terrible for the past 6-8 months
2021-5-4
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DJI Natalia
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ThaiFlyer Posted at 5-4 18:52
Yet again payment is late, I am still waiting for payment that should have been paid around 25th April, what is going on with your affiliate team? It has been terrible for the past 6-8 months

Sorry for the inconvenience caused. I'll forward your situation to our corresponding team for a check. We'll keep in touch. Thanks.
2021-5-5
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ThaiFlyer
Second Officer
Thailand
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DJI Natalia Posted at 5-5 02:26
Sorry for the inconvenience caused. I'll forward your situation to our corresponding team for a check. We'll keep in touch. Thanks.

Hi, payment has still not been made, the team said it would be done last week
2021-5-9
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DJI Natalia
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ThaiFlyer Posted at 5-9 19:04
Hi, payment has still not been made, the team said it would be done last week

Sorry to have kept you waiting. I've confirmed with the team, the payment process had been submitted and is under approval at present. Thanks for your patience.
2021-5-10
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ThaiFlyer
Second Officer
Thailand
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DJI Natalia Posted at 5-10 00:55
Sorry to have kept you waiting. I've confirmed with the team, the payment process had been submitted and is under approval at present. Thanks for your patience.

Hi, I am still waiting for payment, please help
2021-5-13
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DJI Natalia
Administrator

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ThaiFlyer Posted at 5-13 17:37
Hi, I am still waiting for payment, please help

I'll help to urge the team again. Thanks for your patience.
2021-5-13
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