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Samsung Galaxy S21 5G & Mavic Air 2
1984 19 2-4 18:30
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Henry Tong
lvl.3
Flight distance : 65358 ft
United States
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I have a Mavic Air 2. Cached video files cannot save to the Samsung S21 5g.
2-4 18:30
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DJI Gamora
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Hi, Henry Tong. Thanks for reaching out! We're sorry to read about the difficulties you're encountering. We recommend checking whether Cache When Recording is enabled under the Camera Settings. You can also adjust the cache capacity and check whether that would help.
2-6 00:57
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Henry Tong
lvl.3
Flight distance : 65358 ft
United States
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DJI Gamora Posted at 2-6 00:57
Hi, Henry Tong. Thanks for reaching out! We're sorry to read about the difficulties you're encountering. We recommend checking whether Cache When Recording is enabled under the Camera Settings. You can also adjust the cache capacity and check whether that would help.

I did what you described already. The Cached Videos recorded properly on my Samsung Galaxy S10e, but not on my new Samsung Galaxy s21 5G.  It shows up as a blank file with 0 KB of data.
2-6 09:37
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DJI Gamora
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Henry Tong Posted at 2-6 09:37
I did what you described already. The Cached Videos recorded properly on my Samsung Galaxy S10e, but not on my new Samsung Galaxy s21 5G.  It shows up as a blank file with 0 KB of data.

Could you let us know what's the version of your DJI Fly? Kindly include also the Android and One UI version of your Samsung Galaxy S21 5G. Thanks!
2-7 23:39
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Henry Tong
lvl.3
Flight distance : 65358 ft
United States
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DJI Gamora Posted at 2-7 23:39
Could you let us know what's the version of your DJI Fly? Kindly include also the Android and One UI version of your Samsung Galaxy S21 5G. Thanks!

My fly version is 1.2.4. My Samsung Galaxy s21 5G is Android 11. UI 3.1. From the Samsung Manual:
"Exynos 2100 is equipped with Snapdragon 888 and already running the latest Android OS namely Android 11, One UI 3.1. For GPU parts there are two options namely Adreno 660 which is marketed in the USA"
2-8 06:28
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DJI Gamora
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Henry Tong Posted at 2-8 06:28
My fly version is 1.2.4. My Samsung Galaxy s21 5G is Android 11. UI 3.1. From the Samsung Manual:
"Exynos 2100 is equipped with Snapdragon 888 and already running the latest Android OS namely Android 11, One UI 3.1. For GPU parts there are two options namely Adreno 660 which is marketed in the USA"

Samsung S21 is the latest mobile phone of Samsung, and we are still testing compatibility. Thank you for your feedback on this problem, and we will pay attention to this problem during compatibility testing.
For problems that you're encountering, it is suggested to try another version of DJI FLY temporarily. We have sent you a DM, please check your inbox.
2-13 03:50
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3Recon
First Officer
Flight distance : 2891991 ft
United States
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Henry Tong  I too am interested in DJI's testing development their doing for the Galaxy s21 and then hopefully added to the compatibility list.  I'm awaiting for my s21 to arrive in about a week 'yah". May I ask what version of Fly app did  DJI Gamora suggest in that PM to use? There are a few of us who are already using the s21 and some like myself who are waiting.
2-13 13:27
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Henry Tong
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Flight distance : 65358 ft
United States
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3Recon Posted at 2-13 13:27
Henry Tong  I too am interested in DJI's testing development their doing for the Galaxy s21 and then hopefully added to the compatibility list.  I'm awaiting for my s21 to arrive in about a week 'yah". May I ask what version of Fly app did  DJI Gamora suggest in that PM to use? There are a few of us who are already using the s21 and some like myself who are waiting.

The version I am using is 1.2.4.  I don't know how to downgrade.
2-13 13:30
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3Recon
First Officer
Flight distance : 2891991 ft
United States
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Henry Tong Posted at 2-13 13:30
The version I am using is 1.2.4.  I don't know how to downgrade.

I was going by this state from DJI Gamora :  "We have sent you a DM, please check your inbox"
2-13 14:21
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Henry Tong
lvl.3
Flight distance : 65358 ft
United States
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3Recon Posted at 2-13 14:21
I was going by this state from DJI Gamora :  "We have sent you a DM, please check your inbox"

Link for download DJI Fly 1.2.1 https://pan-sec.djicorp.com/s/gzC3EMx7L8H3xJL

But I think this is the same version on Google Play Store. Don't know if I need to downgrade my firmware as well. Right now I am still keeping my Galaxy S10e until they sort out this issue rather than downgrading.
2-13 14:36
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3Recon
First Officer
Flight distance : 2891991 ft
United States
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Thanks for letting me and others know, not sure why they didn't want to say that!.
Right now I been using my s9+ with an occasional piloting with my Tab s3 tablet( bigger view) the s21 Ultra will be a noticeable screen size improvement over 9+
I sometime have the issue with my s9+ no saving to cache I had post this inconsistence issues and just left it. oh well good luck with the s21
2-13 15:55
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djiuser_AhnXdNnzKqQg
lvl.1
Flight distance : 58176 ft
Spain
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In my case , with a Samsung S21, the image is frozen when I try video 4K 30 fps and 25 fps,  24fps is ok.
2-14 07:46
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djiuser_bAgjF20QezVX
lvl.1
Flight distance : 50561 ft
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Russia
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With a Samsung S21 ultra, the image is frozen when I try video 4K 30 fps and 25 fps,  When will you fix it?
2-15 05:38
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Henry Tong
lvl.3
Flight distance : 65358 ft
United States
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DJI Gamora Posted at 2-13 03:50
Samsung S21 is the latest mobile phone of Samsung, and we are still testing compatibility. Thank you for your feedback on this problem, and we will pay attention to this problem during compatibility testing.
For problems that you're encountering, it is suggested to try another version of DJI FLY temporarily. We have sent you a DM, please check your inbox.

Is this problem fixed with the new DJI Fly 1.3.0?
3-5 07:21
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djiuser_uu78pzIwRVrZ
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Italy
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Henry Tong Posted at 3-5 07:21
Is this problem fixed with the new DJI Fly 1.3.0?

..............no
3-7 16:03
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djiuser_ZS48IyyVFwEA
lvl.1
Flight distance : 138241 ft
Canada
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Hello, I have the same problem even with de version V 1.3.0. The Cached Videos/photos recorded properly on my Samsung Galaxy Note 10+, but not on my new Samsung Galaxy s21 Ultra.
It shows up as a blank file with 0 KB of data and the photos do not appear on my phone. In my SD card it's ok.
When you applied a correction or a fix? This situation is not acceptable. I am very disappointed.
3-24 05:08
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Nesttor
lvl.1
Flight distance : 98 ft
United States
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djiuser_ZS48IyyVFwEA Posted at 3-24 05:08
Hello, I have the same problem even with de version V 1.3.0. The Cached Videos/photos recorded properly on my Samsung Galaxy Note 10+, but not on my new Samsung Galaxy s21 Ultra.
It shows up as a blank file with 0 KB of data and the photos do not appear on my phone. In my SD card it's ok.
When you applied a correction or a fix? This situation is not acceptable. I am very disappointed.

Same here, galaxy s21
Video cache files 0 bites
Very frustrating
3-27 11:33
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javier63
lvl.1
Flight distance : 41345 ft
United States
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I too will be receiving my new Samsung Galaxy S21 5G and afraid of loosing/wreaking my Mavic Air 2.  I see on the prior posting below is to use older version DJI Fly 1.2.1. I just want to make sure this is the correct app version to use for this new cell phone. Also, will the firmware on the drone need to be downgraded as well?
3-30 19:56
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djiuser_zfr9GrTlzHa7
New

United States
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DJI Gamora Posted at 2-13 03:50
Samsung S21 is the latest mobile phone of Samsung, and we are still testing compatibility. Thank you for your feedback on this problem, and we will pay attention to this problem during compatibility testing.
For problems that you're encountering, it is suggested to try another version of DJI FLY temporarily. We have sent you a DM, please check your inbox.

Hello.  I am having the same issue.  Can you please send me an older version as well?
5-4 16:08
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chileanbyone
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Flight distance : 489314 ft
United States
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djiuser_zfr9GrTlzHa7 Posted at 5-4 16:08
Hello.  I am having the same issue.  Can you please send me an older version as well?

https://www.apkmirror.com/apk/dji-technology-co-ltd/dji-fly/
5-12 08:51
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