Hi,

When I shoot a timelapse or hyperlapse video, I have the following problems:

1) I set waypoints on the timelapse, but it does not actually go to those waypoints. It "misses" them and ends up in a different place (usually too far down)

here is an example of the timelapse drift
https://www.dropbox.com/s/t0f16mct8f68fg1/2021-01-26%2011.14.53.mp4?dl=0
(it was not supposed to point downwards, it was supposed to keep the horizon in the middle of the frame)

2) if I attach a monopod to my backpack, and film a hyperlapse with the osmo 3 attached to the monopod, the camera does not stay pointing in the same direction. It drifts downwards after just 2-3 minutes.here is an example of the hyperlapse drift
https://www.dropbox.com/s/adodok2qzohcvkw/2021-01-25%2012.55.34.mp4?dl=0

What is the problem, do I need to send my osmo back and get a new one?

Sounds like your phone is too heavy,  are you using a supported phone and not using any extra lens or filters?

Hello there gigajeff. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device you are using please for us to be able to isolate the said issue? Thank you.

DJI Stephen Posted at 2-7 19:04
Hello there gigajeff. I am sorry for the trouble this has caused and thank you for reaching out. May we know what is the model of the mobile device you are using please for us to be able to isolate the said issue? Thank you.

galaxy s9 and huawei mate 30 pro. both have the same issue.

gigajeff Posted at 2-8 00:25
galaxy s9

no, it's not too heavy

And yes, I balanced it properly.

gigajeff Posted at 2-8 00:35
And yes, I balanced it properly.

So.... I will send it back for a refund I guess. Since no one has offered any explanation, and it sounds like it's a basic issue with the design.
I guess there are not any encoders on the motors, which means that setting waypoints is just senseless, right?

gigajeff Posted at 2-8 00:25
galaxy s9 and huawei mate 30 pro. both have the same issue.

Hi there gigajeff. Thank you for the reply and for these information you have given. Since you have tried using two different mobile devices and still the issue persist. It would be best to contact our DJI Support Team at https://www.dji.com/support for us to be able to assist you further. Again, I am sorry for the trouble this has caused and thank you.