heclectic
lvl.2
United Kingdom
Offline
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Hello every one.
Yeh, me too I'm afraid...
Like many, I have asked DJI what to do and they told me to send it at my expense to Germany, where they will effect a warranty repair (whatever that might be).
Firstly, it isn't acceptable that I must pay for expensive shipping from the UK to Germany myself. Secondly, also like many here have wondered; why should I have absolutely no option other than to be without my (expensive) property for what will inevitably be a long time, for a fix that might or might not be an end to the matter?
To date, and given this and similar threads around the web, DJI's lack of contact and information about this is really rather poor. (BTW, I will credit DJI with a benefit of the doubt, in deeming the fanboyish, verging on intelligence insulting comments by some contributors on these threads, as not being authentic representatives of DJI.)
In the meantime, and back with my own support request, I have replied to DJI, telling them their proposed solution is unreasonable and that my Phantom 3 is now zip-tied while I await a more considered response and solution to this issue. I have yet to receive a further reply.
So come on DJI, let's have a suite of more reasonable options... ones that better reflect the circumstances and requirements of individual customers.
I so far still refuse to believe, that to do so is beyond the wit of the makers of such an otherwise quite remarkable product.
Thank you. |
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