edbighi
Second Officer
Flight distance : 47455053 ft
Italy
Offline
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What is mind boggling about this situation is the DJI attitude regarding this problem. By comparison, here is a story regarding a little problem I had with a boat I used to live on. Back in 2009 I picked up a Catalina 36 mk2 used. I don't even remember if it was under warranty or not as far as the installations but the hull, the structural, certainly was. With things that float or fly, structural is paramount. Anyway, I started having a recurring issue on the boat where the rudder would stiffen up a bit too much under load and one day it was enough that it wiped out my autopilot control board. So I left a message regarding what the best suggestion was for not having the issue happen again after repair. There was no longer a warranty on the autopilot at that point. Just hull, osmosis, delamination issue warranty. Next day I get a call from the owner of the company. Frank Butler. Born in 1928 by the way and the year was 2009. So a pretty old guy. He says, it's Frank Butler, owner of Catalina Yachts, tell me what you have problems with so that I can help. Then I can also give you some pointers on other things on that particular boat the we learned over the years. To put this into perspective, Frank Buter has built more sailboats than any person alive today. More units of each model than any manufacturer and maybe more units of any boat. He explained to me that while he trusts every employee to a high degree, he feels that only he alone should deal with problems on one of "his boats". I was blown away. He helped me sort the problem to perfection and even helped me improve the steering. One year later, while sailing to Catalina island from San Diego, I had a water pump go out on the boat which meant no sink or shower for the duration of the time away from the marina. I called Catalina and the said they would track down somebody affiliated with the company to bring one out to me if it coincided with their boat outing. Next day Frank Butler himself called me and told me to dinghy on over to the beach cause he had a new water pump for me. He accepted no payment other than a couple of beers. Compare this to DJI. There is a lot to be desired with their arrogant handling of customers. You think that Frank Butler would tell me I was improperly balanced under sail? Or abusing the steering? Nah. Never. As he said, rudders are everything. They shouldn't break under normal abuse. Those same words. |
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