IT DOES NOT TURN ON
469 3 2021-2-8
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Wernerandreasli
lvl.1

Philippines
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Hello i just unpacked my brand new OSMO Mobile. Pressing the ON-Button nothing happens. I checked several Forums and i see, this issue happened to a few other useres. I tried to press different combinations of holding buttons. I tried resetting the Osmo by  Hold down the trigger and the record button and then the power  button. It is still dead.
I am living in a remote area of the Philippines and there is no support here.
Thank you!


2021-2-8
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DJI Gamora
Administrator

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Hi, Wernerandreasli. Thanks for reaching out! We're sorry to read about the difficulties you're encountering. If you have not tried, we recommend charging your Osmo Mobile 3 using and check whether it only requires charging.
2021-2-8
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Wernerandreasli
lvl.1

Philippines
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HI Gamora,
yes of course i tried. Nothing happend. Even no charging light appeared
2021-2-8
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Wernerandreasli
lvl.1

United Kingdom
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Hi Gamora,
is that all advice you can give? Seems something is wrong with your quality control, as this issue seems to happen already a few times.
2021-2-11
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