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djiuser_YKzVSrLLccQw Posted at 7-29 11:47
I'm a newbie and figured it was operator error as I could not sign into my account through the RC. After 2 hours of chat, calling taking photos, uploading, resetting password twice, they could not help me with my log in problems and said I'd need to return product to seller. I've never flown or used this product it was brand new out of the box. Reluctantly I'll accept I probably received a defective RC. My complaint is the manner in which this particular rep handled the call. I would ask a question then their was a long pause before she would answer, making it seem like she didn't hear me, she seemed to be bothered that my RC was not responding as it should. A Lot of rude behavior by talking over me and not letting me finish, and raising her voice. Very rude. This was my first experience with DJI. I'm not sure yet if I want to exchange or ask for a refund. If this is an indicator of what Iigjt might be facing in the future then I'm not so sure I want to go with DJI.
Hello, there. We sincerely apologize for the inconvenience. Could you please tell us your phone number in DM? We will forward it to our related departments.
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