Gary Dennis
lvl.1
United States
Offline
|
DJI Stephen Posted at 2-14 19:52
Hello there Gary Dennis. I am sorry for the trouble this has caused and thank you for reaching out. Have you tried using a different mobile device to see if the issue will still persist? Upon looking at the said mobile device ( iPhone X ) that your are trying to use on your DJI Osmo Mobile 2 and with the DJI Go application. I am sorry to say that the said mobile device is not recommended for the said giombal and with the said application. That could be the reason why this issue is happening. We would suggest using a recommended mobile device for the DJI Osmo Mobile 2 and with the DJI Go application for compatibility and reliability purposes. There is a possibility that the iPhone X will be able to work on the DJI Osmo Mobile 2 and with the DJI Go application. But however, since it's not yet optimized with the said gimbal and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Go application while using it on the DJI Osmo Mobile 2. For reference I will post the list of recommended mobile device for the DJI Osmo Mobile 2. Thank you.
[view_image]
The iPhone X was released almost a year before the OSMO 2 and the OSMO 2 from the DJI website is listed as compatible with the iPhone X. See below because I just cut and copied it off the DJI website. That is why I purchased the OSMO 2 instead of the older version.
I have also used my old iPhone 6 Plus and my iPad Pro it does the same thin for the both of them. I thought DJI was on the cutting edge of technology but every time I start to look items up on the internet I am seeing people with the same problems as me and they are basically paperweights.
The crazy thing is my phone shows connected to the OSMO 2 and I can pan up and down left to right, but I can't use the DJI GO app at all. It leaves me to believe the APP is flawed. I used the app for all sorts of projects and now it does not work at all.
"APP / LIVE VIEW
iOS Version v3.1.52.
Requires iOS 10.0 or later. Compatible with iPhone SE, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, and iPhone XR.
Android Version v3.1.52.
Requires Android 4.1.2 or later. Compatible with LG G6, LG V20, VIVO X20 Plus, OPPO R9m, OPPO R11s, Google Pixel XL, Google Pixel XL2, Nexus 6P, HUAWEI P10+, HUAWEI P10, HUAWEI P9+, HUAWEI P9, HUAWEI Mate 10, HUAWEI Mate 9, Honor V10, HUAWEI Nova 2, HUAWEI Honor 10, HUAWEI Honor 9, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Galaxy S9, Samsung Galaxy S9+, Samsung Galaxy Note 8, Samsung Galaxy Note 5, Mi 8, Mi 6, Mi 5S, Mi Note 3, OnePlus 5T, and Smartisan Nut Pro 2.
*Support for additional Android devices available as testing and development continues." |
|