Hi.Yesterday I made a request to get my dji mavic mini repaired. What should I do now?? If I have a broken drone arm and a broken propeller, do I only have to pack the drone for shipping? I don't have to unscrew the propellers? The original box, batteries and apparatus will stay with me?

and what about shipping from Northern Ireland to the Netherlands? You have to pay the duty

Hi, there.  Sorry to know about the incident. For repair, it is recommended to send us the defective product or components together for testing. If the propellers, SD card, and charger are functioning normally, they are not required for shipment. The original box, batteries, and all the other accessories are not needed to send in. We'll notify the shipping label team in providing you of your shipping label. Thank you.

DJI Diana Posted at 2-15 07:37
Hi, there.  Sorry to know about the incident. For repair, it is recommended to send us the defective product or components together for testing. If the propellers, SD card, and charger are functioning normally, they are not required for shipment. The original box, batteries, and all the other accessories are not needed to send in. We'll notify the shipping label team in providing you of your shipping label. Thank you.

Thanks for your reply. How about shipping from Northern Ireland? Border, VAT, customs duty

DJI Diana Posted at 2-15 07:37
Hi, there.  Sorry to know about the incident. For repair, it is recommended to send us the defective product or components together for testing. If the propellers, SD card, and charger are functioning normally, they are not required for shipment. The original box, batteries, and all the other accessories are not needed to send in. We'll notify the shipping label team in providing you of your shipping label. Thank you.

Northern Ireland is no longer in the EU

j4ku3pl_1988 Posted at 2-15 07:40
Thanks for your reply. How about shipping from Northern Ireland? Border, VAT, customs duty

Hi there. You may contact our Product Support for clarifications. Thank you for your patience.

DJI Diana Posted at 2-15 12:38
Hi there. You may contact our Product Support  for clarifications. Thank you for your patience.

DEFECT UNIT - NO COMMERCIAL VALUE”. And RMA.I got it in response that I should write on the package

j4ku3pl_1988 Posted at 2-15 13:04
DEFECT UNIT - NO COMMERCIAL VALUE”. And RMA.I got it in response that I should write on the package

Thanks for your update. Hope everything goes smoothly.

DJI Diana Posted at 2-15 20:20
Thanks for your update. Hope everything goes smoothly.

when i get my shipping label?

DJI Diana Posted at 2-15 20:20
Thanks for your update. Hope everything goes smoothly.

and what should I do with this number 1ZR54Y139160309063?

j4ku3pl_1988 Posted at 2-16 01:23
and what should I do with this number 1ZR54Y139160309063?

Yes, that would be the one. That's is your UPS tracking number for the shipment.

DJI Diana Posted at 2-16 07:16
Yes, that would be the one. That's is your UPS tracking number for the shipment.

I will post the package tomorrow, I hope it will not die and will arrive

j4ku3pl_1988 Posted at 2-16 09:22
I will post the package tomorrow, I hope it will not die and will arrive

Thanks for letting us know. Please make sure the shipping label and the invoice documents are printed on the package.

Feel free to reach out to us anytime you need assistance.

DJI Wanda Posted at 2-16 23:48
Thanks for letting us know. Please make sure the shipping label and the invoice documents are printed on the package.

Feel free to reach out to us anytime you need assistance.

Maybe it will reach you on Monday, I don't know where it is, no update on Dublin

DJI Diana Posted at 2-16 07:16
Yes, that would be the one. That's is your UPS tracking number for the shipment.

Hi. did you get my parcel ??

j4ku3pl_1988 Posted at 2-22 01:08
Hi. did you get my parcel ??

Hi there, currently the package is still in transit, not to worry, once it is successfully delivered to our facility, it will undergo the process of receiving. Then after it was successfully scanned or received by our designated team, you'll receive an email about it, thank you.

DJI Diana Posted at 2-22 11:14
Hi there, currently the package is still in transit, not to worry, once it is successfully delivered to our facility, it will undergo the process of receiving. Then after it was successfully scanned or received by our designated team, you'll receive an email about it, thank you.

I know. But the tracking was supposed to be delivery for today, and then suddenly on 24

j4ku3pl_1988 Posted at 2-22 11:45
I know. But the tracking was supposed to be delivery for today, and then suddenly on 24

Thank you for the information, please be advised that the estimated actual delivery of the package is 02/24/2021. For now, what we can do is kindly wait for any new updates on the upcoming working days, thank you.

DJI Diana Posted at 2-22 14:54
Thank you for the information, please be advised that the estimated actual delivery of the package is 02/24/2021. For now, what we can do is kindly wait for any new updates on the upcoming working days, thank you.

Hi the drone arrived, when can i expect a response from a service technician?

j4ku3pl_1988 Posted at 2-24 02:00
Hi the drone arrived, when can i expect a response from a service technician?

Thanks for your update, I'll forward your case to the corresponding team for a check. If there is an update, we'll let you know.
You also can check the repair progress on this page: https://repair.dji.com/en/support/RepairTrace by entering the case number.

DJI Diana Posted at 2-24 04:22
Thanks for your update, I'll forward your case to the corresponding team for a check. If there is an update, we'll let you know.
You also can check the repair progress on this page: https://repair.dji.com/en/support/RepairTrace by entering the case number.

Hi Diana. How long will you assess the damage?

DJI Diana Posted at 2-24 04:22
Thanks for your update, I'll forward your case to the corresponding team for a check. If there is an update, we'll let you know.
You also can check the repair progress on this page: https://repair.dji.com/en/support/RepairTrace by entering the case number.

paid, replaced the drone. Does the shipment have to be UPS standard or can it be express?

j4ku3pl_1988 Posted at 2-26 08:24
paid, replaced the drone. Does the shipment have to be UPS standard or can it be express?

Thank for the additional inquiry, What we can advise is to kindly wait for further updates via email within approx 2 business days for further steps and update on the case, and please note that the shipping process when the regular procedure is completed, is a standard one. If you wish for it to be expedited, We will check if a bill for expedited shipping can be arranged for you.

DJI Diana Posted at 2-26 10:56
Thank for the additional inquiry, What we can advise is to kindly wait for further updates via email within approx 2 business days for further steps and update on the case, and please note that the shipping process when the regular procedure is completed, is a standard one. If you wish for it to be expedited, We will check if a bill for expedited shipping can be arranged for you.

thank you very much for answering my questions. How is it that I have a dji care refresh and now I will have a drone with a different number?

j4ku3pl_1988 Posted at 2-27 02:10
thank you very much for answering my questions. How is it that I have a dji care refresh and now I will have a drone with a different number?

That is not a problem. Once you receive your unit, just send an email to djicare@dji.com and request to transfer your service plan to your replacement drone. Please provide your old and new serial numbers to the team. You may attach your case number for their reference. I hope this helps.

DJI Diana Posted at 2-28 07:06
That is not a problem. Once you receive your unit, just send an email to djicare@dji.com and request to transfer your service plan to your replacement drone. Please provide your old and new serial numbers to the team. You may attach your case number for their reference. I hope this helps.

information about sending appeared. Nobody contacted me so I understand that UPS Standard was sent?

j4ku3pl_1988 Posted at 3-1 02:36
information about sending appeared. Nobody contacted me so I understand that UPS Standard was sent?

Hi there. They will contact you via email with the information on the shipping details if the unit is ready to ship out. Thanks.

DJI Diana Posted at 3-1 07:56
Hi there. They will contact you via email with the information on the shipping details if the unit is ready to ship out. Thanks.

Hi.Yesterday morning the parcel was sent and nothing has changed on the trucking number. Do you know if it was sent?

j4ku3pl_1988 Posted at 3-2 02:26
Hi.Yesterday morning the parcel was sent and nothing has changed on the trucking number. Do you know if it was sent?

Hi, please be advised that the package is already in transit and it is estimated to be delivered this Tuesday 03/09/2021. Thank you for your patience and understanding.