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Dji Pocket 2 All handle device not found microphone cant paired
355 12 2-15 22:44
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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Hi there

I have pocket 2 so far it was working well.After long time i didnt use my all in handle its cant connect by it anymore with my phone.

https://drive.google.com/file/d/1t9COx7IoVuA0b7BNKHIZl_uDf96-OCMb/view?usp=sharing

https://drive.google.com/file/d/1h1_fpxQt4UA41PFQFaIq5Rw7AM1U9LcQ/view?usp=sharing

https://drive.google.com/file/d/1aWXS2onOTn4wkc8n9PEKtxwV1sUNEiD9/view?usp=sharing
2-15 22:44
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DJI Gamora
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Hi, RıdvanK. Thanks for reaching out and our apologies for the difficulties you're encountering. We recommend connecting your iOS device to your DJI Pocket 2 via the lightning adapter, run the DJI Mimo, go to General > Wi-Fi Frequency Settings, and set it to 2.4 GHz. Once done, try to connect to your DJI Pocket 2 wirelessly.
2-16 03:02
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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DJI Gamora Posted at 2-16 03:02
Hi, RıdvanK. Thanks for reaching out and our apologies for the difficulties you're encountering. We recommend connecting your iOS device to your DJI Pocket 2 via the lightning adapter, run the DJI Mimo, go to General > Wi-Fi Frequency Settings, and set it to 2.4 GHz. Once done, try to connect to your DJI Pocket 2 wirelessly.

Hi Gimora,i tried the way to suggest but result is still same no device found.I dont remember last time i used my do it all handle but it was working very well.It was in its box and stay there.Could it be broken by itself?I check forum and see some same problems about it. ı wanted to send it back but i really like this camera too so i will wait some more ı hope to solve this problem
2-16 03:39
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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i have idea and feeling like it can be cause of firmware cuz all feautures of all handle still working except wireless connections it cant connect my phone or wireles mic but its stereo,aux output charge socket still working without problem.
2-16 22:03
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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Problem still continue here...
2-18 03:45
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DJI-ytao
DJI R&D Squad
Flight distance : 1209413 ft
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South Africa
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it seems the phone detect no bluetooth signal from pocket2.

plz try this:
1.turn on pocket2 with handle connected.
2.use the phone to directly connect to the wifi. (the phone settings-> wlan, select the wifi DJIPocket-82B8D8)

let me know whether the phone can detect the pocket2's wifi
2-18 18:48
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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DJI-ytao Posted at 2-18 18:48
it seems the phone detect no bluetooth signal from pocket2.

plz try this:

I tried that too ı cant see device at wifi list too...
2-18 21:36
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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RıdvanK. Posted at 2-18 21:36
I tried that too ı cant see device at wifi list too...

im trying manually by typing wifi name and pass but still cant connect too
2-18 21:37
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DJI Gamora
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RıdvanK. Posted at 2-16 03:39
Hi Gimora,i tried the way to suggest but result is still same no device found.I dont remember last time i used my do it all handle but it was working very well.It was in its box and stay there.Could it be broken by itself?I check forum and see some same problems about it. ı wanted to send it back but i really like this camera too so i will wait some more ı hope to solve this problem

We're currently checking the issue you have submitted. Should there be any update, we'll have you notified immediately.
2-19 00:16
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DJI Gamora
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RıdvanK. Posted at 2-18 21:37
im trying manually by typing wifi name and pass but still cant connect too

Thanks for patiently waiting. We recommend that you test another spare mobile device that you have to see if that would make any difference at all. However, should the same problem persists, we strongly advise returning your DJI Pocket 2 and Do-It-All handle back to our Service Center to have them inspected. You can reach our Customer Support to assist you to open a ticket.
2-22 00:00
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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DJI Gamora Posted at 2-22 00:00
Thanks for patiently waiting. We recommend that you test another spare mobile device that you have to see if that would make any difference at all. However, should the same problem persists, we strongly advise returning your DJI Pocket 2 and Do-It-All handle back to our Service Center to have them inspected. You can reach our Customer Support to assist you to open a ticket.

ım living in Turkey where can i send it? I m checking dji.com but there is no authorized service center here?
2-25 05:42
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DJI Gamora
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RıdvanK. Posted at 2-25 05:42
ım living in Turkey where can i send it? I m checking dji.com but there is no authorized service center here?

Please check out our Customer Support via this link: https://www.dji.com/support
2-25 23:10
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RıdvanK.
lvl.2
Flight distance : 21955 ft
Turkey
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Problem solved by changing device with new one thanks all for help.
3-28 21:50
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