Turfolk
Second Officer
Flight distance : 248757 ft
Denmark
Offline
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Below the reply I got from DJI support........I get so tired!!
It would be good if they started looking a bit into the forum to understand that it's not single user observations........
Apologies for the inconvenience caused. With this, please check the list of the reason why the unit flew in a limited height and distance.
a. In the flight tutorial, the flight altitude is limited to 30 meters, and the flight distance is limited to 50 meters.
b. The flight height and distance are set in the flight settings in DJI Fly.
c. When taking off in an environment with poor GPS signals (where the number of satellites searched does not reach the minimum requirement for the aircraft to hover), the flight altitude will be restricted.
d. If the pilot does not register the aircraft in China with their real name, the flight altitude will be limited to 30 meters, and the flight distance will be limited to 50 meters.
Kindly check if the SIM card is a Chinese SIM card? or if the aircraft is connected with the Wi-Fi with VPN? If yes, please change a SIM with a local carrier, or disconnect the VPN.
You may restart again the aircraft and mobile device or enable the flight/airplane mode on the mobile device to see if the problem will persist or not.
e. There is a propeller guard mounted.
Should you have any other questions, please do not hesitate to reach us back.
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