Hello,
I had a camera problem with my mavic mini drone.
I sent it back, the service took care of it CAS-XXXX.
I got a new drone ... new serial number but surprise, the camera doesn't work at all, no movement, no image. I'm very surprised that DJI is not made to check before sending ...


Anyway
New return procedure CAS-XXXX. and still awaiting analysis .
I don't understand this so long delay while the error comes from DJI...
If someone has already encountered this problem...

Of course I need my drone quickly...

Thanks
Ben

Hello, we are sorry for bringing you any unsatisfied experience on the Mavic Mini. Could you please send us your CAS number by the DMs? We will help to follow up with your case, thank you.

Hello,

I sent you the CAS number by message.
Thank you

djiuser_cIonbkiotmhK Posted at 2-22 23:22
Hello,

I sent you the CAS number by message.

Thanks for replying, we are now checking more details on your case, thank you for your patience.

Could you please make the shippement today ? I need my drone for 26 th february...

djiuser_cIonbkiotmhK Posted at 2-23 00:49
Could you please make the shippement today ? I need my drone for 26 th february...

I have forwarded your request to the corresponding team, we'll help to expedite the process as earlier as possible.