Hello!

I'm having excessively long loading times for the thumbnails that are loaded before I can even transfer photos and videos via the remote to the phone. Once the thumbnail list has loaded, which can take 5 minutes or more, the images and videos itself transfer rather fast.

What could be the cause of these long loading times? The idea is just that I transfer the images quickly before I shut down the drone after flying, which currently is not possible.

Using the DJI Go app on a Samsung Galaxy S8 using the DJI Mavic Pro.

Thanks!

Hi, Marscarene. Thanks for reaching out and posting your concern. We recommend checking whether your DJI GO 4 is updated. You can download the latest DJI GO 4 on our download site here: https://www.dji.com/downloads/djiapp/dji-go-4