The Saint
Captain
Flight distance : 5575873 ft
United States
Offline
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i have read your email but i'm not sure if it directed to ups or dji. either way, i understand your frustration. over the past few months, i have had to deal with at least 3 missing packages that were either lost, misdelivered, returned, or slow. millions of americans are upset and the problem is widespread and not specific to any part of the country or any industry or any particular carrier (ups, usps, fedex, dhl). but i understand it's your package and that's all you care about.
i made phone calls and talked to people and didn't wait for them to call back since i honestly did not believe i would get a callback. after asking what can be done, i was able to fill out and submit forms and had managers make phone calls among other things. eventually all of my issues were resolved positively or negatively and either the package was located or the money refunds but it took time. today i am whole but i am completely aware of the potential for things to go wrong in a hurry so i prepare for the hurt.
i would start by focusing on the immediate problem at hand. find my package! not going to matter much if it's a drone or that it won't fly even though it is new....bad things happen. there is a process and when the process is broken, you have to follow thru with resolution if you intend to get satisfaction. i'm not sure if there is a such thing as prioritization but it sounds like your issues began in february and since it's still february, i'm almost sure that no one (except you) can feel the urgency so i would set my expectation. it's never a good idea to threaten legal action because there are so many steps before then. generally you need to give merchants and carriers the opportunity to fix it and when it reaches that point, you have a discussion with your bank/credit card. if you can't get satisfaction, then it might be time for legal but that's only after claims are denied and last resort. who cares about that broken drone if ups will send you a check for $900, right? finally, i don't know about countless ma2 owners having these problems, that's hyperbole. the ma2 is solid and it's real but it's not perfect so it doesn't help to include that. because if ma2 is that bad, why even buy it?
either way i wish you luck and as i said, i feel you...i've been thru it....we've all been there. it's not fun. in the future, think about how to mitigate these issues. "being out of pocket" is never going to be a factor since it's the cost of doing business online. go to best buy and pay a little bit more if you are risk adverse. use a credit card where you have more options. personally i have other drones that i can fly because i know that no one else on the planet cares if i don't have a drone to fly, unfortunately that's just the way it is. don't forget to plan ahead and prepare for the worse...and i sincerely hope everything works out for you. |
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