I've called numerous times, emailed a few times, posted on Facebook, Facebook messenger and now I'm here. I place an order on Feb 16th  and was charged for said order. No one can tell me where my order is.  order #0010597891575

Hi there, I'm deeply sorry to hear about the issue with your order. I've managed to get your order number via your forum account, it has been forwarded to the corresponding team for a check and investigation. If there is an update, we'll let you know.

Sorry to have kept you waiting. As per check, your order was delivered successfully on Friday (02/19/2021). I have sent you the tracking number via PM, please check it. Thanks.