I just received the Pocket 2 and following the tutorial I plugged it in my smartphone which did firmware updates.

Then I wanted to use it to try and I realized that the gimbal is not moving, meaning the motors seems to be in free-rotation. It does not correct any of my movements.

The joystick, set to the Gimbalcontrol, has no effect on the Gimbal.

When running the calibration, it's stuck at 0% and then fails.

When starting up the device, the gimbal is not doing the "motor-check" (rotating everyhting) as I can see it doing on demo-videos.

Is there are way to "unlock"/"relock" the motors? Or do I have to return my device?

Thanks,
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Patrick.

Hi, pboettch. Thanks for reaching out and posting your concern. Our apologies for the inconvenience it has caused. Please restart your DJI Pocket and perform another test including Gimbal Auto-Calibration. Should the same problem persists, we strongly advise returning it back to our Service Center or to your dealer to have it replaced.

I tried restarting like 20 times. To no avail.

I'm quite disappointed that individual devices at this price range can leave the fab of yours.