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Another s21 user with freezed frame on 4k
502 20 3-5 09:51
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Diogo Reis
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Like the title says.

The image freezes on the first frame when I hit the record button while in 4k.

This doesn't happen in other resolutions.

We need this to be solved DJI!!!
3-5 09:51
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DJI Gamora
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Hi, Diogo Reis. Thanks for reaching out and posting your concern. To assist you further, please let us know the current version of the DJI Fly installed on your Samsung S21. If you could add a screen recording of the mentioned issue, that would be highly appreciated.
3-6 00:59
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Diogo Reis
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DJI Gamora Posted at 3-6 00:59
Hi, Diogo Reis. Thanks for reaching out and posting your concern. To assist you further, please let us know the current version of the DJI Fly installed on your Samsung S21. If you could add a screen recording of the mentioned issue, that would be highly appreciated.

I got my Mini 2 about 2 weeks ago, this happened with the last 2 firmwares and the last 3 versions of the app. I'm currently on the last version 1.3.0
3-8 08:29
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Diogo Reis
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Meanwhile I've seen reports that US Galaxy S21 users that have different version processor (snapdragon) aren't facing any issue, this is only with the European versions that have the exynos processor...

DJI must solve this...
3-8 15:36
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DJI Gamora
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Diogo Reis Posted at 3-8 15:36
Meanwhile I've seen reports that US Galaxy S21 users that have different version processor (snapdragon) aren't facing any issue, this is only with the European versions that have the exynos processor...

DJI must solve this...

Please help us check this further by uploading the Log Folder from the DJI Fly. You can extract it by connecting your mobile device to your computer and locating the DJI Fly folder. If you have found the Log Folder, please copy it and upload it either in DropBox or GoogleDrive. Looking forward to your response.
3-10 23:50
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Diogo Reis
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DJI Gamora Posted at 3-10 23:50
Please help us check this further by uploading the Log Folder from the DJI Fly. You can extract it by connecting your mobile device to your computer and locating the DJI Fly folder. If you have found the Log Folder, please copy it and upload it either in DropBox or GoogleDrive. Looking forward to your response.

I've already purchased a cheap snapdragon Xiaomi just for the purpose of flying.

Where can I access the log? I have a lot of folders...
3-11 04:13
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DJI Gamora
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Diogo Reis Posted at 3-11 04:13
I've already purchased a cheap snapdragon Xiaomi just for the purpose of flying.

Where can I access the log? I have a lot of folders...

Upon connecting your smart device to your computer, please look for the folder path to DJI > dji.go.v5 > LOG
3-12 23:00
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Mhinc
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Diogo Reis Posted at 3-8 15:36
Meanwhile I've seen reports that US Galaxy S21 users that have different version processor (snapdragon) aren't facing any issue, this is only with the European versions that have the exynos processor...

DJI must solve this...

The S21 was released on January 14, 2021.  Literally 2 months ago.  You can't expect DJI to support every new device the minute it's released. It takes development, testing, and time. Stating DJI Must solve this is a really ignorant of you.
3-12 23:58
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Diogo Reis
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Mhinc Posted at 3-12 23:58
The S21 was released on January 14, 2021.  Literally 2 months ago.  You can't expect DJI to support every new device the minute it's released. It takes development, testing, and time. Stating DJI Must solve this is a really ignorant of you.

Did I ask you something? I got a cheap Xiaomi Note 10 Pro released last week and it's working flawlessly, now who's ignorant?

Do yourself a favour, charge your batteries and go fly your drone
3-14 06:52
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Diogo Reis
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DJI Gamora Posted at 3-12 23:00
Upon connecting your smart device to your computer, please look for the folder path to DJI > dji.go.v5 > LOG

Which folder and file do you need?
3-14 07:16
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Gadgetguy007
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Just a note that i have a Samsung Galaxy Note S20 Ultra (UK Spec) and it works ok in all frame rates on 4K with the latest software.
3-14 11:27
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Diogo Reis
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Gadgetguy007 Posted at 3-14 11:27
Just a note that i have a Samsung Galaxy Note S20 Ultra (UK Spec) and it works ok in all frame rates on 4K with the latest software.

I'm talking about the s21 it has a different processor/architecture...
3-14 12:12
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Mhinc
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Mhinc Posted at 3-12 23:58
The S21 was released on January 14, 2021.  Literally 2 months ago.  You can't expect DJI to support every new device the minute it's released. It takes development, testing, and time. Stating DJI Must solve this is a really ignorant of you.

You made an ignorant statement on a public forum:

"DJI must solve this..."

If you can't handle replies stating the facts and truth to your ridiculous statements, then don't make them.
3-15 20:39
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EversR
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Switch to 24fps and It will work.
3-16 03:59
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Diogo Reis
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EversR Posted at 3-16 03:59
Switch to 24fps and It will work.

Not an option... Already got a new spare phone thar works...
3-16 04:01
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Diogo Reis
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Mhinc Posted at 3-15 20:39
You made an ignorant statement on a public forum:

"DJI must solve this..."

Off course DJI must solve this...

I'm pretty sure a lot of users from Europe will use it with a s21, s21+ and s21 ultra...

I've already solved...
3-16 04:04
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EversR
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Diogo Reis Posted at 3-16 04:01
Not an option... Already got a new spare phone thar works...

What do you mean with 'not an option'?
3-16 04:34
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Diogo Reis
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EversR Posted at 3-16 04:34
What do you mean with 'not an option'?

All my projects are 25/50p, in the mini 2 case i'll be shooting 4k 25p or 2,7k 50p never used 24p and it's always better to shoot fast and convert to a lower frame rate....
3-16 05:00
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Mhinc
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Diogo Reis Posted at 3-16 04:04
Off course DJI must solve this...

I'm pretty sure a lot of users from Europe will use it with a s21, s21+ and s21 ultra...

Ya.  And they will.  It's a NEWER device.  You can't expect this to be done the minute you decide to use a brand new device on the market out of the box.  Give your head a shake.
3-16 17:55
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pilot_wagsy
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Same here. Some times, during the the video freed freezes in flight, switching from 4k to 2.7k sometimes unfreezes the video, but sometimes it doesn't. Then the only option I have to fly it back home is to use the map view.
10-17 09:43
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pilot_wagsy
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I had this feed freeze issue with my Mini 2 as well. It happened about 3 times randomly, with different firmwares and app versions.

Luckily, I could see where the drone was and managed to fly it back to home point without using the video feed.

Then it went for about 4 months with no issues. I did many flights over this last summer in Europe and had no issues.

Last night I updated the app (Android) to the latest version and went for a fly today and guess what: the live video feed froze again while the drone was flying and about 800m away. I did panic a bit, but then I switched to the Map view and was able to fly it back to the home point.

Now I'm reallyl afraid it will happen again during my next flight...

Model: DJI Mini 2
Aircaft firmware: 01.03.0000
RD Firmware: 04.11.0016
App version (Android): 1.4.12 on Samsung S21

Thanks
10-17 09:44
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