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gimbal not working on mavic pro, bought used.
2632 26 2021-3-5
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Mikeguthrie2674
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bought a barely used Mavic Pro with fly more package, it seems to fly perfect, but the gimbl will not move with the dials on the remote.  i have tried several things i saw on other threads and nothing has worked, it will not auto calibrate, yaw and roll adjustment does nothing, BUT it does move on start up!  I even downloaded the assistant 2 and updated everything, does anyone have any ideas on how to fix it?  even tried to export log files, but it gave an error message.  Thanks in advance!  Hoping its something simple since this is my first nice drone.....

2021-3-5
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DJI Gamora
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Hi, Mikeguthrie2674. Thanks for reaching out and posting your concern. Please check whether there's anything blocking the gimbal such as dirt, dust, or sand debris as it could affect the gimbal movements. To check the functionality of the gimbal dial, we recommend performing an RC calibration.
2021-3-6
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Picanoc Jack
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most likely the ac was involved in a crash I'm sorry to tell you.
2021-3-6
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Mikeguthrie2674
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Picanoc Jack Posted at 3-6 06:06
most likely the ac was involved in a crash I'm sorry to tell you.

pretty sure it wasnt in a crash, it has zero scratches any where on it, still has the original stickers too.  Also, upon start up, the gimbal goes through its X, Y, Z axis movemnets, I just cant get it to move withe RC.  I just calibrated it, maybe it will work now.....
2021-3-6
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Mikeguthrie2674
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DJI Gamora Posted at 3-6 01:33
Hi, Mikeguthrie2674. Thanks for reaching out and posting your concern. Please check whether there's anything blocking the gimbal such as dirt, dust, or sand debris as it could affect the gimbal movements. To check the functionality of the gimbal dial, we recommend performing an RC calibration.
https://youtu.be/psFeOF1lBsI

i calibrated the RC and still no luck.  what I do not understand is when you turn the drone on, the gimbal goes through its normal X,Y,Z axis check just fine......
2021-3-6
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Peterx
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Did you check the dail speed for the gimbal on the RC yet. My be it´s a value around 0.
2021-3-6
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Mikeguthrie2674
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Peterx Posted at 3-6 07:50
Did you check the dail speed for the gimbal on the RC yet. My be it´s a value around 0.

i do not know how to do that, please explain how and i will try it, thank you!
2021-3-6
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RenegadeCowboyAZ
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DJI Gamora Posted at 3-6 01:33
Hi, Mikeguthrie2674. Thanks for reaching out and posting your concern. Please check whether there's anything blocking the gimbal such as dirt, dust, or sand debris as it could affect the gimbal movements. To check the functionality of the gimbal dial, we recommend performing an RC calibration.
https://youtu.be/psFeOF1lBsI

Have you tried unsparing the remote and repairing it
2021-3-6
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Mikeguthrie2674
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RenegadeCowboyAZ Posted at 3-6 12:09
Have you tried unsparing the remote and repairing it

very new to this, can you give me details on exactly what you mean?  thanks for the help.
2021-3-6
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Picanoc Jack
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Mikeguthrie2674@gmail.com Posted at 3-6 06:32
pretty sure it wasnt in a crash, it has zero scratches any where on it, still has the original stickers too.  Also, upon start up, the gimbal goes through its X, Y, Z axis movemnets, I just cant get it to move withe RC.  I just calibrated it, maybe it will work now.....

yes they do that on start up ,  it also done it for me when I had a crash however the problem was still there,  the reason was that I had a very small crash and the gimbal did not work properly after so I sent it to DJI for repairs,  they fixed the problem and it was well worth the funds I had to pay.
2021-3-7
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Mikeguthrie2674
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Picanoc Jack Posted at 3-7 05:19
yes they do that on start up ,  it also done it for me when I had a crash however the problem was still there,  the reason was that I had a very small crash and the gimbal did not work properly after so I sent it to DJI for repairs,  they fixed the problem and it was well worth the funds I had to pay.

i might be doing the same......everything I have tried has not worked.  i also recently got a pair of DJI racing goggles from a friend that i would like to use, but cant unless Gimbal works.  Do you mind me asking how much it was to repair tyours?
2021-3-7
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DJI Gamora
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Mikeguthrie2674@gmail.com Posted at 3-6 07:40
i calibrated the RC and still no luck.  what I do not understand is when you turn the drone on, the gimbal goes through its normal X,Y,Z axis check just fine......

Please perform a gimbal calibration to confirm whether the problem was either the gimbal camera or the Gimbal Dial in the remote. You can also go to Camera View in the DJI GO 4 app, tap and hold on the screen until a blue circle appears, then drag the circle to control the camera's tilt. In that way, you can verify if it's a gimbal or remote issue.
2021-3-7
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Picanoc Jack
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Mikeguthrie2674@gmail.com Posted at 3-7 05:40
i might be doing the same......everything I have tried has not worked.  i also recently got a pair of DJI racing goggles from a friend that i would like to use, but cant unless Gimbal works.  Do you mind me asking how much it was to repair tyours?

200.00 Canadian funds
2021-3-7
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Mikeguthrie2674
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DJI Gamora Posted at 3-7 23:25
Please perform a gimbal calibration to confirm whether the problem was either the gimbal camera or the Gimbal Dial in the remote. You can also go to Camera View in the DJI GO 4 app, tap and hold on the screen until a blue circle appears, then drag the circle to control the camera's tilt. In that way, you can verify if it's a gimbal or remote issue.

I tried the blue circle and the gimbal never moved, also.....I may have stated this wrong in the original post, I have a mavic 2 pro, not sure that changes anything that i have tried to do to fix this issue.  sorry for the mix up....  I have recalibrated everything from compass, IMU, etc.when i try gimbal auto calibration, nothing happens in the app or on the drone. BUT the camera still moves at start up for some strange reason.
2021-3-8
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Mikeguthrie2674
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Peterx Posted at 3-6 07:50
Did you check the dail speed for the gimbal on the RC yet. My be it´s a value around 0.

played with the dial speed from 0-100, still nothing.
2021-3-10
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DJI Gamora
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Mikeguthrie2674@gmail.com Posted at 3-8 08:33
I tried the blue circle and the gimbal never moved, also.....I may have stated this wrong in the original post, I have a mavic 2 pro, not sure that changes anything that i have tried to do to fix this issue.  sorry for the mix up....  I have recalibrated everything from compass, IMU, etc.when i try gimbal auto calibration, nothing happens in the app or on the drone. BUT the camera still moves at start up for some strange reason.

Since that didn't work either, it would be suggested to return the product back to our Service Center for further testing and also to verify what's causing the mentioned issue. At your soonest convenience, please get in touch with our Customer Support to assist you to open a ticket.
2021-3-10
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Mikeguthrie2674
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DJI Gamora Posted at 3-10 23:53
Since that didn't work either, it would be suggested to return the product back to our Service Center for further testing and also to verify what's causing the mentioned issue. At your soonest convenience, please get in touch with our Customer Support to assist you to open a ticket.

Before I send for service, I read an extensive thread on “gimbal overload” issues that dates back to almost 2 years ago, with the same issues I am having.  Did DJI ever resolve this?  The reason I ask...yesterday  I refreshed the firmware on the remote and it showed a “normal” gimbal status (not for long), but when I entered into “active track” the gimbal actually worked and moved for the first time!  This has to be a software issue.  It still shows nothing when I try to calibrate the gimbal, I have done IMU and compass and all firmware updates.  Now what?
2021-3-12
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Mikeguthrie2674
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Picanoc Jack Posted at 3-7 23:41
200.00 Canadian funds

Before I send for service, I read an extensive thread on “gimbal overload” issues that dates back to almost 2 years ago, with the same issues I am having.  Did DJI ever resolve this?  The reason I ask...yesterday  I refreshed the firmware on the remote and it showed a “normal” gimbal status (not for long), but when I entered into “active track” the gimbal actually worked and moved for the first time!  This has to be a software issue.  It still shows nothing when I try to calibrate the gimbal, I have done IMU and compass and all firmware updates.  Now what?  The thread I read was 3 pages of why I wasted money....and sounded like DJI had no resolution for this.....
2021-3-12
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Picanoc Jack
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Mikeguthrie2674@gmail.com Posted at 3-12 06:40
Before I send for service, I read an extensive thread on “gimbal overload” issues that dates back to almost 2 years ago, with the same issues I am having.  Did DJI ever resolve this?  The reason I ask...yesterday  I refreshed the firmware on the remote and it showed a “normal” gimbal status (not for long), but when I entered into “active track” the gimbal actually worked and moved for the first time!  This has to be a software issue.  It still shows nothing when I try to calibrate the gimbal, I have done IMU and compass and all firmware updates.  Now what?  The thread I read was 3 pages of why I wasted money....and sounded like DJI had no resolution for this.....

that's exactly what was happening to mine, right after the small crash it worked ok, it might have worked a couple more times even showing an error gimbal overload or something  but I knew it had to go to dji for repairs and they fixed it. mistakes will cost you so fly safely.
2021-3-13
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Picanoc Jack
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Mikeguthrie2674@gmail.com Posted at 3-12 06:38
Before I send for service, I read an extensive thread on “gimbal overload” issues that dates back to almost 2 years ago, with the same issues I am having.  Did DJI ever resolve this?  The reason I ask...yesterday  I refreshed the firmware on the remote and it showed a “normal” gimbal status (not for long), but when I entered into “active track” the gimbal actually worked and moved for the first time!  This has to be a software issue.  It still shows nothing when I try to calibrate the gimbal, I have done IMU and compass and all firmware updates.  Now what?

Just remembered  I didn't pay 200.00  DJI accepted that some of that problem they were responsible and they only charged me 75.00 usfunds,  like I said it was a very small accident, just because yours doesn't have any scratches on it does not mean it was in a crash.
2021-3-14
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Mikeguthrie2674
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Picanoc Jack Posted at 3-14 05:17
Just remembered  I didn't pay 200.00  DJI accepted that some of that problem they were responsible and they only charged me 75.00 usfunds,  like I said it was a very small accident, just because yours doesn't have any scratches on it does not mean it was in a crash.

I wonder if they will do that for me since I bought mine used, lol.  How hard was it to send back?  I notice that people complain that it is a hassle and takes a while.
2021-3-15
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Picanoc Jack
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Mikeguthrie2674@gmail.com Posted at 3-15 07:39
I wonder if they will do that for me since I bought mine used, lol.  How hard was it to send back?  I notice that people complain that it is a hassle and takes a while.

no I found them quite good, I also found them quite fair,  you will most likely be without the drone for about 3 weeks but at least your drone will get repaired,  and chances are that they will furnish you with another drone, It's cheaper for them to furnish you with another drone rather than repairing it,  this is what happened with the drones I sent to them,  just go to them and they will send you a shipping label , it will end up in Texas and after receiving the drone they will advise you about the damages and cost of repair, then it's all up to you what you decide,  but as I said before they are very fair.
2021-3-16
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Mikeguthrie2674
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Picanoc Jack Posted at 3-16 02:59
no I found them quite good, I also found them quite fair,  you will most likely be without the drone for about 3 weeks but at least your drone will get repaired,  and chances are that they will furnish you with another drone, It's cheaper for them to furnish you with another drone rather than repairing it,  this is what happened with the drones I sent to them,  just go to them and they will send you a shipping label , it will end up in Texas and after receiving the drone they will advise you about the damages and cost of repair, then it's all up to you what you decide,  but as I said before they are very fair.

Well, I guess that my last option. Thanks again for your help, I’ll let you know how it goes.
2021-3-17
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Picanoc Jack
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Mikeguthrie2674@gmail.com Posted at 3-17 05:35
Well, I guess that my last option. Thanks again for your help, I’ll let you know how it goes.

I am quite sure that you will have a positive satisfaction with this issue
2021-3-19
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MavicPro98
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Are you able to pitch the camera up and down with the dedicated button an the back of the controller?
2021-3-20
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Mikeguthrie2674
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MavicPro98 Posted at 3-20 12:20
Are you able to pitch the camera up and down with the dedicated button an the back of the controller?

no, and ive tried literally everything I've read or seen on threads and videos.  One weird thing...when I did active track, the gymbal moves....... something is not right.... I even bought the racing goggles from a friend, but no head mocement action.  Guess i need DJI to take a look......
2021-3-21
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MavicPro98
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Mikeguthrie2674@gmail.com Posted at 3-21 15:47
no, and ive tried literally everything I've read or seen on threads and videos.  One weird thing...when I did active track, the gymbal moves....... something is not right.... I even bought the racing goggles from a friend, but no head mocement action.  Guess i need DJI to take a look......

The gimbal seems to be pretty weak on the Mavic; I also have issues with mine and so do many others from what I've read.
Keep us posted on your findings.

Good luck
2021-3-24
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