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DJI FPV - Aircraft not bound to phone number - iPhone 11
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eddie.eddie
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DJI Gamora Posted at 3-11 00:17
Our apologies and we're still checking the cause of the mentioned issue. Please help us by extracting and uploading the Log folder from the DJI Fly. To do that, please connect your mobile device to a computer and locate the DJI Fly Folder. Kindly upload it either on DropBox or GoogleDrive.

Kindly send us also the following information via DM.

No thanks, I don't work for you.
3-11 00:23
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Antti1982
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Finland
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I deleted fly app, reinstalled it from dji.com /downloads. Then i deleted cache in android system and restarted. It started to work, updated all and phone binded!
3-11 01:54
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tomekyo
Second Officer
Flight distance : 3072087 ft
United States
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DJI Gamora Posted at 3-11 00:17
Our apologies and we're still checking the cause of the mentioned issue. Please help us by extracting and uploading the Log folder from the DJI Fly. To do that, please connect your mobile device to a computer and locate the DJI Fly Folder. Kindly upload it either on DropBox or GoogleDrive.

Kindly send us also the following information via DM.

I have done this more than a week ago, no response from your collogues. It is really pathetic you let this happen. Honestly ...
3-11 03:39
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Halifax
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tomekyo Posted at 3-11 03:39
I have don this more than a week ago, no response from your collogues. It is really pathetic you let this happen. Honestly ...

Tomekyo, thanks for the interim fix!
3-11 09:08
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Halifax
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DJI Gamora Posted at 3-11 00:17
Our apologies and we're still checking the cause of the mentioned issue. Please help us by extracting and uploading the Log folder from the DJI Fly. To do that, please connect your mobile device to a computer and locate the DJI Fly Folder. Kindly upload it either on DropBox or GoogleDrive.

Kindly send us also the following information via DM.

Thanks for working on this fix.
3-11 09:20
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MindRIderFPV
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thewoozie.aol Posted at 3-8 06:55
Same issue with my DJI FPV.... aircraft not bound to phone number message unless I connect my phone with DJI FLY running after every power cycle of the aircraft.  Then the message goes away, and I can disconnect the phone from the goggles, and fly normally, until a new battery or I power cycle the drone.  Then I have to repeat the procedure to go fly normally.  And yes, I have tried everything....  reloading firmware, reloading DJI FLY, Re-binding everything, Clearing cache, Restarting DJI FLY.  Even tried to log in to DJI FLY using my phone number, but that only gave me an error that my email wasn't valid even though it asks for email OR a phone number.  Frustrating, and I'm on the edge of sending everything back to DJI for a refund.  In fact I will be deciding today. This is not as advertised.

But why one needs to connect the phone in the first place?
3-11 11:37
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eddie.eddie
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MindRIderFPV Posted at 3-11 11:37
But why one needs to connect the phone in the first place?

Surveillance culture.
3-11 12:28
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tomekyo
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MindRIderFPV Posted at 3-11 11:37
But why one needs to connect the phone in the first place?

it is obviously a bug. Only if you live in mainland China you are obligated to register the number. The rest of the world doesn't. Unless you drone somehow "thinks" it is in China, which I believe is the problem here. Read my solution to the problem for more info.
3-11 23:47
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fansb1725159
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Flight distance : 19560 ft
United States
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For Android i can confirm i solved this by deleting the FLY app cache, deleting the app and reinstalling from dji.com.  then fire everything up OUTSIDE, wait till you have a strong sat hookup, then start the FLYApp and login with a new dummy account first, then log out and back in with your default account.. problem solved.  

I also confirm that the drone defaults to China when no GPS is found. So if you first power it up inside it thinks you are in China and requires a phone number to be bound.
"ps i am ticked its not showing my Mavic Air 2 under my name"
3-13 13:08
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fans5f499ffc
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South Korea
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markinter Posted at 3-7 23:21
Very frustrating uninstalling 5 times switching otg cable, clearing cache, resetting goggles, enabling fly app access to phone etc. Had drone several days and only fly 50ft away and if I did decide I wanted Dji care and refresh it's too late since I've had no way to test drone. I tried a different phone on approved list and same thing.

Same to me...
3-16 03:20
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Serrini
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This is super frustrating and I cant wait to make a YT video explaining how much a piece of garbage this is ... 2500 bucks for a brick.
3-16 11:39
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fans5f499ffc
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jdmagoo Posted at 3-9 23:04
The fix that worked for me is this:
- log out of fly app
- clear the cache

Thank you very much!!! It works. You are the man!!
3-17 00:15
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Exib
First Officer
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Still no firmware from DJI yet to resolve this issue
3-17 04:39
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fans17f88cbd
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I am using iPhone 11, latest fly app downloaded today and have the same problem. If I just start the goggle and the FPV drone, it is limited to 50 meters distance saying not connected to phone number. If I connect goggle to phone then it is OK, but it will repeat the problem the next time I start. The drone doesn’t remember that it was connected to a phone number and needs to connect to my phone each time.
3-17 15:26
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fans17f88cbd
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Canada
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Someone reported that deleting the app, getting drone to get position lock outside (green flashes) outside before reinstalling fly app will make it work. I have iOS11 in Canada and the goggle display tells me that my drone is not bound to phone number and is restricted every time I start. If I connect the cable to the phone and start the DJI fly app then it works, I can then unplug my phone and it stays good. It is annoying to have to get the extra cable to plug my phone in. The drone doesn't seem to remember it is associated with my account already and needs to "phone home" every time it powers up to check. What's am I doing wrong?
3-17 18:07
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snowstorm
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jdmagoo Posted at 3-9 23:04
The fix that worked for me is this:
- log out of fly app
- clear the cache
Does that procedure work only once and has to be repeated every flight? Or once you do it, you don’t have to connect your phone again? How do you clear the cache? Did you do that on Android or iOS?

Is it the new account that did the trick? So I have to create a new (throwaway) account for this work? Link the drone to the new account and then back to the old one? Do I have to do this all outside with a good GPS signal?
3-17 21:32
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jdmagoo
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snowstorm Posted at 3-17 21:32
Does that procedure work only once and has to be repeated every flight? Or once you do it, you don’t have to connect your phone again? How do you clear the cache? Did you do that on Android or iOS?

Is it the new account that did the trick? So I have to create a new (throwaway) account for this work? Link the drone to the new account and then back to the old one? Do I have to do this all outside with a good GPS signal?

its still working for me
3-18 01:30
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fans4d2d0fec
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jdmagoo Posted at 3-9 23:04
The fix that worked for me is this:
- log out of fly app
- clear the cache

Had the same mobile number issue.
Thanks to jdmagoo for that fix !!
Now, everything is fine..

Sad, that DJI still released to fix for that issue
3-18 07:09
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djiuser_agz1h7HnoSYw
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In desperate need of help guys! I’ve watched every YouTube video, uninstalled and reinstalled the DJI app hundreds of times, I don’t know what else to do. Just got the DJI fpv yesterday and tried activating it using my iOS 12 pro. Well, 10 hours later and I want to break this thing before I even get my first flight. I tried switching the otg cable as well as my other cords (went out and bought new ones), I’ve tried powering everything on in sequence, no luck. I’m so lost!
3-18 08:02
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snowstorm
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I have the SOLUTION

From DJI support, followed it (iOS) and it worked. No longer have to connect phone ever again!!!

A few notes:
- To log out of DJI fly app, go to profile->settings
- Clear the cache means the DJI fly app cache, can be found in profile->settings
- Log in a new account means create a new account that is just throwaway for now
- Power everything on means drone, goggle, controller

- log out of fly app
- clear the cache
- log back in using a new account
- clear the cache
- plug your phone into the goggles using the OTG Cable
- ensure the drone is outside for good gps reception
- power everything on
- wait for a good satellite lock
Power everything off
- unplug your phone
- log out of the fly app
- clear the cache
- log back in using your original account
- then plug the cable back into the googles
- turn everything back on
- wait for a good fix
- turn everything off
- unplug the cable
- turn everything back on to confirm the fix
3-18 13:48
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djiuser_p7tyFogWkr9b
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United States
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Glad I found this thread. I was having the same issue and DJI support told me I should send for a replacement. They sent me the return labels but I thought that was a little crazy, it had to be a software/firmware issue, not a hardware issue. Then I found this thread and I followed the steps of using a new account and it's working now. Hopefully, it continues to work until they fix this. Thanks, everyone. I'm glad there is such a great DJI community or they would probably fail.
3-18 17:09
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DroneJanne
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Flight distance : 2299790 ft
Romania
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Same problem. So frustrating. For 2 days I have tried to fix this. WHY must the Phone be binded?? Worst drone I ever got. pice of Sh*t
3-19 08:44
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Torvic
lvl.1
United Kingdom
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YES !!! At last ! This fix worked with my Android phone. I can now fly unrestricted. Many thanks to snowstorm for posting a very easy to follow guide. I only wish DJI support could have told me that in the first place.
3-19 09:29
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tomekyo
Second Officer
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Netherlands
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DroneJanne Posted at 3-19 08:44
Same problem. So frustrating. For 2 days I have tried to fix this. WHY must the Phone be binded?? Worst drone I ever got. pice of Sh*t

it is obviously a bug. Only if you live in mainland China you are obligated to register the number. The rest of the world doesn't. Unless you drone somehow "thinks" it is in China, which I believe is the problem here. Read my solution to the problem for more info.
3-19 09:33
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rcpilot23
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Simply create a new DJI user account and login to the fly app with it and mine is fixed !
3-20 04:55
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Jdpg2
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The "Trick" is when you first activate it you MUST be outside with Satellites connected.  The default location is China where a phone number is required.  I believe that initial location is cached to your account if your drone doesn't have satellite lock.  If you clear the cache for the app , log in with a new account and then log in with your normal account it should clear the issue.  This is definitely a bug with the DJI firmware that needs to be fixed
3-20 05:01
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laszlo
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Delete.............
3-20 10:55
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laszlo
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snowstorm Posted at 3-18 13:48
I have the SOLUTION

From DJI support, followed it (iOS) and it worked. No longer have to connect phone ever again!!!

That worked for me......at least for now

Thanks for the info
3-20 11:22
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Serrini
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SOLVED for me ... lots of clearing cache and logging in/logging out ... video and instructions here: https://youtu.be/IqqwjIvVqlo
3-20 17:32
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Jeffames226
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United States
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SO GLAD I SAW THIS POST!!!   Was about to pull the trigger and buy this but I can see DJI is STILL up to their BS "BUGS" and "BIG BROTHER" flight limiting tactics that they have been at since the beginning.  Only way I got around this with my Phantom 4 was by hacking it.  I will spend my money elsewhere rather than support these COMMUNIST POS!
3-21 19:26
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epicxmo
lvl.1

United States
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I have the same issue and it will not let me fly my drone waste of thousand $1200 like wtf I want my money back!
4-3 16:52
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cootertwo
lvl.4
United States
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So, before I deleted my FLY app, I sat my drone outside and let it get satellites. Came inside, and connected goggles to phone via dongle. Had to mess around, to get past whatever it is.... to the DGI screen, it wanted me to log in, I did. It showed my address !!!! shut everything off, and back on again, and presto, no limits......
4-7 11:07
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fans7c527680
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Kuwait
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I’m having the same issue. I have to connect to the app every time I fly the drone.

Is this a glitch that will be fixed soon?
4-9 11:59
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jtpo
lvl.1
United States
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I have an iPhone 11 and have the exact same issue...UNTIL I connected my iPhone directly to the Goggles instead of the remote, and then the Go Fly app prompted me to install new firmware. That took about 25 minutes but it seemed to do the trick. For reference, I've tried all the fixes on Youtube and on here, including clearing my cache on the app a ton of different times, deleting and reinstalling, re-syncing goggles to the drone, etc, and nothing worked until I plugged the phone into the goggles. It was extremely annoying, I spent a ton of money on this and havent been able to fly it for 3 weeks....I hope DJI can figure this out in the future.
4-24 18:09
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jamescole
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Mexico
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Hello Guys,

Has an update been pushed to solve this?

Thanks
JC
5-10 19:39
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