Hi,
I activated a care refresh due to my error but I didn't select the express service. Is there a way to change the care refresh service?

Thank you.

Hi, we're sorry to know about this. I was able to pull up your case number using DJI Forum. I'd like to confirm if you wanted to use your DJI Care service plan and choose the DJI Refresh Express service? Thank you.

DJI Diana Posted at 3-7 15:36
Hi, we're sorry to know about this. I was able to pull up your case number using DJI Forum. I'd like to confirm if you wanted to use your DJI Care service plan and choose the DJI Refresh Express service? Thank you.

Yes, I confirm that I want to use the express service.

Thank you.
P.S. If you cannot change the service, you can also cancel the request and I will do it again but with the express service.

djiuser_BodqODzh7kUm Posted at 3-7 23:10
Yes, I confirm that I want to use the express service.

Thank you.

I resolved with the chat service.

djiuser_BodqODzh7kUm Posted at 3-8 03:09
I resolved with the chat service.

Hi, thank you for confirming. Upon checking, your old case was already canceled, and confirmed you have the refresh express case. Thank you.