Hello everyone
I have purchased the fpv drone and a two year DJI care refresh
What I don’t get is the following paragraph that I discover with the recently sent DJI care contract. Do I need to pay on top of the care refresh price to get the drone repaired?
Thank you for enlightening me
Mark
——-

1) Replacement fee: An additional replacement fee needs to be paid when using the replacement service. For the DJI Product designated by this agreement, the replacement fee is:
EUR 269 for the first replacement
EUR 279 for the second replacement
EUR 289 for the third replacement

Hi, morhedec. Thank you for reaching DJI Forum regarding the inquiry on the DJI Care refresh feature. Please be advised that if we purchase the service plan, we need to pay for the replacement fee on top of the 1st payment made. The first payment is for you to avail the DJI Care refresh. The replacement fee comes when you will use the replacement feature of the DJI Care refresh service plan. For better visualization of the terms, you may kindly refer to this link: https://www.dji.com/fr/service/djicare-refresh/info#terms

I see. Pretty misleading when purchasing - the marketing page doesn’t show these additional costs but only the DJI care refresh program fee.

morhedec Posted at 3-8 10:07
I see. Pretty misleading when purchasing - the marketing page doesn’t show these additional costs but only the DJI care refresh program fee.

Sorry to hear about your confusion, for more information about the DJI Care Refresh, please check this website: https://www.dji.com/service/djicare-refresh/info#faq. An additional replacement fee needs to be paid when using the replacement service. The replacement fee depends on the type of accident and the number of accidents that have previously taken place. Please click this link: https://terra-1-g.djicdn.com/851 ... %B4%B9%E7%94%A8.pdf  
to see the replacement fee for each product.