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Robomaster Windows app
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snofe
lvl.1

Norway
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I have som queastions aboat the Robomaster Windows app.
- How do you exit the Robomaster Windows app? (I had to use task manager :-( )
- Every time I start the app i get: ''do you allow this app to make changes to your device'' (message you get when installing a new program) Why???
- Why do I have to log in to the DJI account EVERY time?
All in all I think Robomaster seems like a rather scetchy app.




3-13 17:30
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BGA
First Officer
United States
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I assume you are in full screen mode. You can exit the app by pressing the ESC key.

The other issues are probably because you are killing the app instead of exiting cleanly.
3-14 07:25
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snofe
lvl.1

Norway
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BGA Posted at 3-14 07:25
I assume you are in full screen mode. You can exit the app by pressing the ESC key.

The other issues are probably because you are killing the app instead of exiting cleanly.

Thanks. ESC works but it still shows  "Do you allow this app to make changes...
3-14 09:42
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Cino
lvl.4

South Africa
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seems to be the problem of your computer, maybe wrong settings?
3-15 01:58
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DJI Susan
Administrator

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Hi there, sorry for the issue, please provide the model of your computer and the operating system of it, the screenshot of the error message, and the app log to us for further confirmation.
The route to the app log: C:\Users\(username)\AppData\LocalLow\DJI\RoboMaster\Player.log.
Look forward to hearing back from you.

3-15 04:12
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snofe
lvl.1

Norway
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Cino Posted at 3-15 01:58
seems to be the problem of your computer, maybe wrong settings?

Yes maybe :-)        
3-15 04:22
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snofe
lvl.1

Norway
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DJI Susan Posted at 3-15 04:12
Hi there, sorry for the issue, please provide the model of your computer and the operating system of it, the screenshot of the error message, and the app log to us for further confirmation.
The route to the app log: C:\Users\(username)\AppData\LocalLow\DJI\RoboMaster\Player.log.
Look forward to hearing back from you.

Computer:
Surface Pro 4
Windows 10 PRO build 19042.804

Cant upload .log files, and the content is to large to insert here. But here is a Dropbox link:
https://www.dropbox.com/s/7e9gn5wkdervsc9/Player.log?dl=0
screenshot:
3-15 04:49
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snofe
lvl.1

Norway
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BGA Posted at 3-14 07:25
I assume you are in full screen mode. You can exit the app by pressing the ESC key.

The other issues are probably because you are killing the app instead of exiting cleanly.

How do i use non-fullscreen mode?
3-15 04:51
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BGA
First Officer
United States
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snofe Posted at 3-15 04:51
How do i use non-fullscreen mode?

Settings (Gear Icon) -> Display
3-15 06:12
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snofe
lvl.1

Norway
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BGA Posted at 3-15 06:12
Settings (Gear Icon) -> Display

Tanks
3-15 06:39
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DJI Susan
Administrator

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snofe Posted at 3-15 04:49
Computer:
Surface Pro 4
Windows 10 PRO build 19042.804

Thank you for getting back. I had forwarded the file to our engineers to check. If there is a reply, I will get back to you. For the logging-in issue, if it is convenient, please provide a video of the error for further confirmation. Thank you.
3-16 19:50
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Aki70
lvl.1
Flight distance : 12218 ft
Finland
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"- Every time I start the app i get: ''do you allow this app to make changes to your device'' (message you get when installing a new program) Why???"

Seems that DJI's code signing certificate of Robomaster app (GlobalSign Extended Code Signing CA) is expired on 28th of December 2020. I assume that's the reason why it's warned by Windows, do you accept usage of expired certificate.   
3-20 09:20
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