Hi there,

I was shooting a hyperlapse, stationary up in the air.. Suddenly the drone became unsteady, went out of control, and rose up by around 80 ft, then headed towards the ground, accelerating, out of control. It crashed at high speed.. smashed into bits. There were no errors or warnings displayed in the DJI Go App.

I collected the drone bits, whatever I could find. I uploaded the flight log to Airdata UAV, and the error showed up in the logs, Not enough force/ESC error. These notifications began when the drone went out of control and started rising. The mode changed from 'TimeLapse' to 'Autolanding' after rising about 80ft, but instead of landing the drone accelerated before crashing.

An investigation by DJI is warranted. There has been a failure at multiple levels, and I'm still in shock.

Best,

Pav

Hello there Pav. I am sorry to know that your DJI Mavic 2 Zoom crashed and thank you for reaching out. Since there was a crash that happened I would recommend for you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to check the said drone and will give out the best resolution for this issue. If the said drone is still under the warranty period and it is evaluated as a non-pilot error, the warranty service will be provided.  Again I am sorry for the trouble and thank you.

You should post your log here - http://phantomhelp.com/logviewer/