mcclelland.matt
New
United States
Offline
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Hello,
I just purchased the inspire 1 last wednesday(7-8-15) and got 1 day shipping from b&h. This is my first time working with drones so I was really excited to film with the Inspire 1 and I have only heard great things about it.
It shows up thursday (7-9-2015) and I immediately start to do my homework on rules & regulations. I read all the manuals and watched every tutorial out there. So after a day of studying, I decide to take it out and give it a test flight on friday (7-10-2015).
I'm in an open area, it's on gps mode, props are locked in place, I'm on beginner mode, firmware is up to date. Everything is going smooth!! I bring it off the ground and let it hover 5-6ft above the ground. I mess around with the controls just so I can get a feel for what it's doing and how the controls work. So, I practice for about 5 minutes and bring it back down to the ground. (Wow! what a rush! This is awesome.) The first flight went very smooth and I was super excited. I do the same thing about 3 times just so I truly understand the controls. Being super excited, I said ok this is the last one before the battery starts getting low. I brought it up into the air, everything was going perfectly fine and all of a sudden a prop flew off and the inspire came crashing down and is completely totalled.
(7-11-2015) Saturday
Being incredibly disappointed and upset with my first drone experience, I try to contact dji just to find out the North American office is only open m-f. I said let's try the "24/7" support. I get in contact with someone using the online chat support and they told me they can't help me and that I need to contact the North American support. ._. classic.
Sorry for the long story but my question is, what do you think my options are for getting a new one or at least a refund? My guess is slim to none.
Has anyone had to go through dji's support? If so, how was the experience? From what I hear, it's not so fun. What do you guys think will happen?
Thanks for any help!!! I really appreciate it.
UPDATE (7-14-2015)
So I talked with B&H and they said that they'll be able to send me a new one!!! My team and I have decided it is best to film every flight just in case this sort of thing happens again. Thanks for all the quick responses everyone!
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