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Unable to take off (Code 30064)
1743 7 3-21 05:57
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fans12d1c66a
lvl.1
Flight distance : 581345 ft
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United States
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I just bought a new Mavic Air 2 and during setup was prompted to update the firmware. I went ahead run the update which completed successfully. Now when I power on the drone, it is showing "Unable to take off, Code 30064". I then noticed that unlike prior to the firmware update, the battery status is not showing any information. Even going to the battery info pane is missing all the data (see attached). The battery attached is at 100% charge. I have also tried my other batteries.


3-21 05:57
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DJI Gamora
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Hi, fans12d1c66a. Thanks for reaching out and posting your concern. Our apologies to read about the difficulties you're encountering. Please recharge your battery and refresh the aircraft's firmware via the DIJ Assistant 2. Once done, kindly perform another test to verify if the issue has been resolved.

3-21 07:34
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fans12d1c66a
lvl.1
Flight distance : 581345 ft
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I have tried 3 fully charged batteries and refreshed the firmware using DJI Assistant. The issue has not been resolved.
3-21 12:34
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RedSky119
Second Officer
Canada
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Did you try tapping the red "Unable to take off, Code 30064". It may have a blue "Unlock" you can select.
3-21 13:08
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fans12d1c66a
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Flight distance : 581345 ft
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Nothing happens when I tap the message. As you can see from this image, the drone doesn't seem to recognize any of the batteries.

3-21 13:40
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RedSky119
Second Officer
Canada
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When you first charged your batteries, did you use the single charger included in the combo, or the charging hub? You may have to use the single charger the first time to wake up the batteries. Worth a try.
3-21 14:12
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fansae190646
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United States
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This happened to me too with the new Air 2S.  No solution other than sending it to DJI for repair or sending it to vendor for a refund.  I chose the vendor.
5-10 10:36
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Shogun007
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fans12d1c66a Posted at 3-21 13:40
Nothing happens when I tap the message. As you can see from this image, the drone doesn't seem to recognize any of the batteries.

[view_image]

DJI just put out a new update a few days ago. Perhaps that will solve your issue.
5-17 04:40
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