Monkey007
Captain
Flight distance : 73775046 ft
Australia
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yogi053 Posted at 3-23 00:46
Dji are very prompt on here when handing out compliments and also responding quickly whe.n they receive complimens on their products. But I get the impression that they are very lax in replying to consumers who contact them with problems. One or two members on here sing their praises but others have found Dji response sadly lacking. The very knowledgeable people on here have, in my opinion, shown that this indeed is a warranty case and I hope that the OP is recompensed quickly and efficiently. It is nice though just to go out and buy another so quick. I would have been a bit more reticent, especially after owning drone only 3 days.
Those standard, useless, and robotic responses are actually worst, when you really need help. And I can't see why DJI would want to improve if we, the consumers are still buying the products despite the poor customer service. |
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