Good day,

I opened the case CAS-5995270-Y1V0N8 for my MA2 as a flyaway.
Later on, I retrieved the drone, so I want to send it for recovery under DJI Care.

Within the open case, support told me I need to raise a case under

• Refresh service https://repair.dji.com/repair/index
  

Still, I cannot open the new case because the site says that another case is already opened.

I sent an email on the same to support, but for 4 days, I got no response.

May I ask to explain the next steps expected and how to recover my drone?

Serhii

Hello there, thank you for reaching out. We have sent your case and request to our corresponding team to follow up and will keep an eye on your request.

Thanks

Good day,

Any news? I still got no response from anyone.
Drone is broken, DJI Care slowly expires and I cannot fly.

Serje Posted at 3-26 22:33
Good day,

Any news? I still got no response from anyone.

Hi, we will ask the corresponding team to update the CAS for you, if you confirm to cancel the original Flyaway request, we will amend this change and send you the updates.

Thanks

DJI Wanda Posted at 3-27 02:27
Hi, we will ask the corresponding team to update the CAS for you, if you confirm to cancel the original Flyaway request, we will amend this change and send you the updates.

Thanks

Is there a way to reclassify the existing ticket?

There was already all dataset submitted and analysis performed.
Submitting new ticket means a new round of same steps and even more delays

Serje Posted at 3-27 02:49
Is there a way to reclassify the existing ticket?

There was already all dataset submitted and analysis performed.

Just to be clear, I do not need a Flyaway request anymore, I need to repair/replace my drone.
Still, I do not want to raise a brand new request if there is possibility to reuse an existing one.

Serje Posted at 3-27 03:23
Just to be clear, I do not need a Flyaway request anymore, I need to repair/replace my drone.
Still, I do not want to raise a brand new request if there is possibility to reuse an existing one.

I understand your request, I had noted your request to the corresponding team and they will be following it up during working hours. Thank you for your patience.

Good day,

For more than 10 days I lack any response from any team.
What is the current status?
Do you try to wait till Care Refresh would expire?

Serje Posted at 4-1 01:31
Good day,

For more than 10 days I lack any response from any team.

Sorry to have kept you waiting. I have urged the team for an update, our corresponding team will reply to your email soon.

Happy Tuesday,
16 days since the last email saying "we will get back shortly".
Noone contacted me despite 2 chasers from DJI Wanda

Any chance to get a meaningful response over next steps?

It seems the case stuck, I cannot open a new one, I'm out of options to chase current one

Serje Posted at 4-5 22:40
Happy Tuesday,
16 days since the last email saying "we will get back shortly".
Noone contacted me despite 2 chasers from DJI Wanda

Sorry for that case happened. I'll help to urge the team again for an update soon.

To confirm, my case finally going forward, just sent a drone to the NL facility

Thanks @DJI Wanda for help