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Issues with Do-It-All handle (overheating / browsing media)
221 7 3-25 01:26
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glyxkecks
lvl.1
Germany
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I just recently bought the DJI Do-It-All handle for my DJI Pocket 2.

Unfortunately I have the following 2 issues:
  • When unsing the DJI Pocket 2 toghether with the DJI Do-It-All handle for timelapse videos and using an USB-C PD powerbank it is constantly overheating after 30 - 60mins and stopping the timelapse. Without the Do-It-All handle it doesn't shut down and I do infinite timelapse recordings. Without the powerbank it is not overheating but is running out of power after some time.
  • When using the MIMO App over WiFi with my Huawei P30 Pro I can controll the camera and have the live view without any issues. But when I try to browse the recorded media I don't it tries to load but then I get an error message telling me that loading has failed and I could try again...
    I renembered it has worked at the beginning but I can't get it working again. Already tried to reset the DJI Pocket 2 and deleted all app data from my mobile...
    I updated my mobile to EMUI 11 a few days ago - maybe it's related to this update?


DJI Pocket 2:
  • Firmware 01.03.00.10
  • Camera Firmware: 0.00.00.01 / 01.30.54.86
  • Gimbal 0.04.09.07 / 02.00.15.74
  • Joystick Firmware: 01.00.06.07
  • Handle Firmware: 01.00.12.15



Mobile:
  • Huawei P30 Pro (VOG-L29)
  • EMUI :11.0.0
  • Build-Number: 11.0.0.138
  • Android Version: 10


Powerbank:
  • RAVPower 20100mAh Powerbank USB C Power Delivery (45W PD)

3-25 01:26
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Ranjan
lvl.3
India
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Plug the power cable into Pocket 2 but don't yet power it to power bank, start the timelapse with 100% battery disconnect the mimo app after starting timelapse, once every 30-40 mins connect it to mimo to check battery level. Once it reaches 20% or even 10% plug the other end to power bank without disturbing the pocket 2, this will not heat up much & you can continue to shoot 2-4 hrs like that depending upon ambient temp
3-25 01:43
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glyxkecks
lvl.1
Germany
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Ranjan Posted at 3-25 01:43
Plug the power cable into Pocket 2 but don't yet power it to power bank, start the timelapse with 100% battery disconnect the mimo app after starting timelapse, once every 30-40 mins connect it to mimo to check battery level. Once it reaches 20% or even 10% plug the other end to power bank without disturbing the pocket 2, this will not heat up much & you can continue to shoot 2-4 hrs like that depending upon ambient temp

Hi Ranjan,
yes - this would be a workaround but that's not what I have bought the Do-It-All handle for. I'd like to do an unattended timelapse.

@DJI a simple solution within the firmware would be to stop charging rather than to stop recording when the Pocket 2 is heating up. Or don't charge at all when recording with the Do-It-All handle attached and just use the power out of the powerbank.
3-25 01:47
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northaal
lvl.4
United Kingdom
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i have same problem with overheating on the Do It All Handle while connected to a power bank. However, this only happens when using the MIMO app. It seems that the handle cannot cope with charging and WIFI simultaneously for long periods. My system usually fails after appox. 40 mins. The workaround is to use the MIMO app to set up the timelapse and start it off, then close down the app. The timelapse continues as per the settings. I have captured for over 2 hours using this method without problems.
3-25 01:49
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glyxkecks
lvl.1
Germany
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northaal Posted at 3-25 01:49
i have same problem with overheating on the Do It All Handle while connected to a power bank. However, this only happens when using the MIMO app. It seems that the handle cannot cope with charging and WIFI simultaneously for long periods. My system usually fails after appox. 40 mins. The workaround is to use the MIMO app to set up the timelapse and start it off, then close down the app. The timelapse continues as per the settings. I have captured for over 2 hours using this method without problems.

yes - allready tried this and at the first moment I thought it works. But after some time it also stopped recording due to overheating.

I also have the impression that the WiFi module doesn't go to sleep after it once has been connected to the MIMO app.
3-25 01:51
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glyxkecks
lvl.1
Germany
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Update regarding to the media browsing issue:after a factory reset of my phone I can access the media on my Pocket 2 via WiFi again!
Regarding the overheating issues, nothing has changed...

3-30 23:32
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Aavalaakso
First Officer
Finland
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I had to send my Pocket 2 back to DJI repairs because I was unable record even 10 minutes with Handle, here with reindeers and snow -1C. And without handle 10-15mins.

As a Pocket 1 user over 2 years without any problems ever it is unbelievable how much Pocket 2 has different problems. Like overheating. This is a video camera. Video camera is made for recording video. I understand if your DSLR made for Still Photography overheats but not video cameras. Like Camcorders can record hours and hours and hours.
3-31 00:01
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glyxkecks
lvl.1
Germany
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Update 2: now I found the reason why I couldn't browse / download the media stored on my DJI Pocket 2 via WiFi and the All-in-one handle: It's not been caused by the firmware update of my Huawei P30 Pro. It's been my Adblocker "ADGuard" which works via VPN and seems to block the communication to my DJI Pocket 2. Disabling ADGuard or putting DJI MIMO to the whitelist resolved the issue...
3-31 04:52
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