Hello there,

I sent my drone (Mavic Mini) to repair using Care Refresh service.

I receive analyse :

SN: XXXXXX Incident date: 2021 03 16 FLY97
1.   Unit was in P-GPS mode and was responsive to RC input;
2.   At flight time T= 03:17, relative height H= 37.7 meters, distance D= 155.8 meters,  
3.   Incident coordinates: 25.9514530 -80.2582489

According to the analysis, the incident was caused by non pilot error. Therefore, it is concluded to warranty.​


Then I receive second email couple days after (see attach image).

That's weird cause first say "non pilot error" then "Dear customer, We regret that the service is not covered by warranty based on the results of damage assessment, please find details listed below"

What's wrong ?

I tried to use the chat but the chat is totally buggy...  Everytime Im kick out for delay reason while Im waiting agent answer

Hi, Jojo2020. Thank you for reaching DJI Forum regarding the concern. I'm sorry to know that you are having issues regarding your active repair case. I was able to pull up the case number using your DJI Forum Account Email. To clarify some information, did you settled the payment? If yes, kindly provide us a screenshot for us to have better visualization and to coordinate this to our corresponding team, thank you.

Hello Diana,

Yes I payed 40$ USD is it normal ? Cause its look like an issue with the drone
I got it since less than a year and made couple of flight

Attachee the paypal payment

DJI Diana Posted at 3-29 15:21
Hi, Jojo2020. Thank you for reaching DJI Forum regarding the concern. I'm sorry to know that you are having issues regarding your active repair case. I was able to pull up the case number using your DJI Forum Account Email. To clarify some information, did you settled the payment? If yes, kindly provide us a screenshot for us to have better visualization and to coordinate this to our corresponding team, thank you.

Hello Diana,

Did you see my message

Jojo2020 Posted at 3-29 16:02
Hello Diana,

Yes I payed 40$ USD is it normal ? Cause its look like an issue with the drone  

Thank you for the information, I'll have this concern forwarded to our designated team for further checking and assistance. Thank you in advance for your patience and understanding.

DJI Diana Posted at 3-30 12:22
Thank you for the information, I'll have this concern forwarded to our designated team for further checking and assistance. Thank you in advance for your patience and understanding.

Hello Diana

Thank you for your answer.... do you know how I have news ?

Jojo2020 Posted at 4-2 05:22
Hello Diana

Thank you for your answer.... do you know how I have news ?

Hi, Jojo. Upon checking with your case. The unit has been shipped out. I will send you a personal message with the shipment details. Thank you.