CaptainChaos
lvl.1
Flight distance : 200259 ft
South Africa
Offline
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DJI Susan Posted at 3-31 02:02
Hi, we feel sorry to hear about the issues you encountered, I understand that must be frustrated for you. Sorry that the international warranty service is not supported, thus if you may need to claim warranty, the controller needs to be sent back to the US for service.
If you would love to purchase the controller directly, we will try to ask the corresponding team to see how to help.
However, we may not be able to ship the unit to South Africa, if the controller will be able to purchase in the US, a US receiving address is needed, if you have a friend in the US, you can ask him for help to receive the package and ship it to you.
Thank you Susan, I don't have an address in the USA but perhaps DJI could ship a remote to ReadyMadeRC where I bought the product and they can send it to me?
I guess I will put the defective remote in the bin.
Its sad that the consumer needs to bear the brunt of DJI's global inefficiencies...I'm sure this will affect the purchasing decisions of others in future. |
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