Hello I was wondering how long it takes to get an invoice for a repair? Also, what’s the next step after that?

I tried reaching out to customer service, who was less than helpful, regarding the status of a repair invoice. They told me that it is at data analysis and then disconnected. How long does a data analysis take?

Hi there, I'm sorry to read this feedback with our support line regarding your inquiry. Rest assured that we take these kinds of concerns seriously. Regarding the inquiry with your active case that I was able to pull up using your DJI Forum account. Please be advised that it will undergo analysis and it will take approximately 24 to 48 working hours and further updates on the case will be sent to your email, thank you.