Hi,
I sent my drone in for repairs on the 22/03/21 and I have just got an update (02/04/21) from UPS saying they a holding it in a secure warehouse pending instructions per agreement.

What does this mean and why haven't they delivered the drone?

Any ideas?

Thank you in advance

Screen shot

Hi there, I'm sorry to hear about the difficulties that you encountered. I've managed to get your case number via your forum account, I'll forward it to our corresponding team for a check. If there is an update, we'll keep you updated.

Just my luck weather is lovely and no drone, it's still showing held in warehouse..

epsilonion Posted at 4-5 06:30
Just my luck weather is lovely and no drone, it's still showing held in warehouse..

Sorry for the late response. As per check, your package had been delivered, hope everything went smoothly.
If there is anything else I can assist you with, please feel free to let me know.

It got to me very quickly a couple of days, very supprised, considering how long it took to get there (faster to fly there itself).

I am very happy especially with no customs duty to pay..

Thank you

epsilonion Posted at 4-15 02:42
It got to me very quickly a couple of days, very supprised, considering how long it took to get there (faster to fly there itself).

I am very happy especially with no customs duty to pay..

You're most welcome. Glad to know that everything went smoothly. Have a nice day.