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Can't connect Pocket 2 to Mac
209 5 4-3 05:10
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KeithMasonPhoto
lvl.1

United Kingdom
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Hi there,
The first time I plugged my Pocket 2 into my laptop it asked whether to accept the computer.  I said no, as I didn't have a card in the Pocket 2.  Next day (when I had installed a card and shot some test footage), when I plugged the Pocket into the laptop, there is no offer to accept the computer.  The computer is charging the Pocket, but I can't get footage directly off the Pocket onto the computer (I don't have the lightnight connector plugged in).  I tried plugging the Pocket into my desktop and the "accept device" dialog box came up on the Pocket and I could download footage, but I want to be able to do this on my laptop not my desktop.  Any advice, gratefully recieved.  Thanks, Keith
4-3 05:10
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DJI Gamora
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Hi, KeithMasonPhoto. Thanks for reaching out and posting your concern. If you have not done yet, restart your laptop while it is connected to the DJI Pocket 2 and see if that can be recognized. You can also try connecting to a different USB port on your laptop.
4-3 23:47
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HGDC84
lvl.4
Finland
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Are you using the USB-C wire supplied with the DJI Pocket 2 Creator Combo (the one with one regular USB connector and TWO USB-C's)? If you do, and want to transfer video and pictures from Pocket 2 to Computer, make sure to use the USB-C with USB logo embedded on the connector. One of the USB-C connectors only transmits power, the other one transmits both power and data.
4-4 12:29
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KeithMasonPhoto
lvl.1

United Kingdom
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HGDC84 Posted at 4-4 12:29
Are you using the USB-C wire supplied with the DJI Pocket 2 Creator Combo (the one with one regular USB connector and TWO USB-C's)? If you do, and want to transfer video and pictures from Pocket 2 to Computer, make sure to use the USB-C with USB logo embedded on the connector. One of the USB-C connectors only transmits power, the other one transmits both power and data.

Thank you - I didn't spot the difference in the cabling.  It certainly made a difference when I made sure I was using the correct connection.  Many thanks!!!
4-5 02:44
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KeithMasonPhoto
lvl.1

United Kingdom
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HGDC84 Posted at 4-4 12:29
Are you using the USB-C wire supplied with the DJI Pocket 2 Creator Combo (the one with one regular USB connector and TWO USB-C's)? If you do, and want to transfer video and pictures from Pocket 2 to Computer, make sure to use the USB-C with USB logo embedded on the connector. One of the USB-C connectors only transmits power, the other one transmits both power and data.

Thank you! That made the difference.  With a reboot and the Pocket2 plugged in, the Pocket2 appeared on my desktop!!! Much appreciated.
4-5 02:45
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HGDC84
lvl.4
Finland
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KeithMasonPhoto Posted at 4-5 02:44
Thank you - I didn't spot the difference in the cabling.  It certainly made a difference when I made sure I was using the correct connection.  Many thanks!!!

No need to thank me - I learned this from username northaal on this thread: https://forum.dji.com/forum.php?mod=viewthread&tid=238553

I certainly didn't notice it myself the first time I noticed the issue - maybe painting the symbol white would have helped? I just had thought the cable is for charging only, but he corrected my assumption.

Anyway, great to hear your problem has been solved. :-)
4-5 10:29
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