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Warning non-official battery (??)
3014 4 2021-4-10
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EvdWeerd
lvl.1

Netherlands
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This week I received the Tello DJI .
I charged the batteries and made about 3 flights, than I got the warning message that I am using an non-official battery ?
  
I tried all 3 (fully charged) batteries but the warning keeps appearing. I checked the firmware and I receive the message that I have the latest version.
  
But what ever I am trying (5 sec restart / another battery etc) the warning keeps appearing and the drone is not flying anymore.

Does anyone had a clue?
  
  

  
Screenshot_20210410-075330_TELLO.jpg
2021-4-10
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RYZE
Super Moderator

South Africa
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Dear customer,
We feel sincerely sorry for the inconvenience brought to you!
Please contact us via support@ryzerobotics.com for this issue, thanks for your support!
Have a nice day.
2021-4-11
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EvdWeerd
lvl.1

Netherlands
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I already send an email to your company  on saterday with the issue and some screenshots.



2021-4-12
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djiuser_Umb802Ls53Ad
New

India
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How can we solve this tello non official battery problem
2021-5-18
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RYZE
Super Moderator

South Africa
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djiuser_Umb802Ls53Ad Posted at 5-18 06:44
How can we solve this tello non official battery problem

Dear customer,
Please contact us via support@ryzerobotics.com for this issue, thanks for your support!
Have a nice day.
2021-5-20
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