Core914
lvl.1
Flight distance : 95781 ft
Spain
Offline
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Hello to all pilots and administration of this website!
I want to contact you with a FPV DRON problem that happened to me.
My drone is out of order, and I want to be helped to restore justice and everything was without lies!
So as not to waste your time, I'll start a few seconds before the accident!
I was flying towards my home point, and suddenly the glasses lost connection
1) Video from copter memory card, the picture shows how the drone in direct line of sight to me automatically stops recording and loses contact with the glasses, from that moment I see nothing H15m D 637 m
Video https://drive.google.com/drive/folders/1mQkY4DRh5DltZFEozFkp9zHW9k5BGsqG?usp=sharing
2) video from the memory card of the glasses, the picture shows how interference appears and the drone automatically stops recording. after which I don't see anything in the glasses and the drone continues its flight H15m D 637 m
Video https://drive.google.com/drive/folders/1mQkY4DRh5DltZFEozFkp9zHW9k5BGsqG?usp=sharing
3) Flight recording from the remote control indicates that communication with the remote control has not been lost.
And for this reason, an accident occurred, I did not see anything with glasses, I thought that the drone slowed down as usual as it did earlier on other flights, but it continues to fly.
the drone continued to fly for 3 seconds before hitting water without control.
4) An example from another flight from the same drone, when the same situation with the loss of communication occurred
here you can see a good connection with the remote control, but the connection with the glasses is lost.
1. Dron immediately writes about it and immediately slows down
2. Dron goes into normal mode
3. A notification comes that the recording is automatically stopped.
What happened in my case. (when the accident happened)
The drone just stopped recording. although this is the last point he had to do.
the drone continued to fly for 3 seconds before hitting water without control.
I got the drone out of the water, I have DJI Refresh insurance, but I do not want to restore it because it was not my mistake. I flew in line of sight as there was nothing to cut off the connection with the glasses and the drone did not stop, but continued to fly without control, it is not safe.
If I restore this drone using DJI Refresh, how can I be sure it won't happen again?
I think that this is a breakdown in the glasses, and I want to be given a new product that will be serviceable.
I believe that the person who communicates with me in support does not understand the problem, and constantly changes his conclusions.
First message:
they just wrote me information from the remote control only in text form,
only they did not indicate that the video recording was automatically stopped, and did not indicate the reason for this!
Second message:
They still do not want to pay attention to this evidence, and in direct text they write in the photo
at number 1. (that the drone stopped recording and recorded everything before it fell into the water),
although the restored recording from the drone's flash card and the data from the remote control
show what exactly that he did. stopped recording.
2. (The aircraft responded well and it crashed into the water in the end.)
Let me remind you that the drone just stopped recording, and stopped transmitting the picture to the glasses, after that it flew for more than 3 seconds and fell into the water.
Third message:
Third message killed me, it feels like they don't even want to understand this problem.
Let me remind you that the connection with the drone was lost at 6:05, they send me a review of the flight at 6:07,
and they say that they explained the reason for stopping the recording, although until that moment they tried to get away from the topic. By the way,
I did not find the answer to this question in the previous messages.
I am writing to them that I lost control of the drone, at 6.05 and I did not see anything, it is clear that the drone will fall without control. which he did after 3 seconds. how can I control him when I don't see anything in glasses, and before he always slowed down and did other actions. why don't you indicate then that this can happen? how could i be prepared for this? I have a DJI mavic pro for quiet flights, I bought this drone specifically in order to fly just as I flew in the video. that's what it was created for! I paid 1500 euros dron whom I can trust! and not some kind of rubbish!
f this problem is not solved, I will continue. I will promote this so that as many people as possible know about this issue. wait for the video on YouTube. there I will tell and show everything in more detail, at that moment we filmed a review of a comparison of two drones dji mavic pro vs dji fpv dron.
so the whole story is on the video. I posted all the materials of the rewrite on google disk, you can see everything there!
https://drive.google.com/drive/folders/1mQkY4DRh5DltZFEozFkp9zHW9k5BGsqG?usp=sharing
Thank you
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